Can a provider lose their registration while I am receiving services from them?

Yes. If the Commission suspends or revokes a provider's registration, they must stop delivering regulated supports. If this happens to your provider, the Commission and the provider are required to notify you and assist with transition to alternative supports. Stay in contact with your support coordinator who can help…

Is a provider registered nationally or by state?

NDIS registration is national, administered by the NDIS Quality and Safeguards Commission, but registration records show the states and territories where a provider operates. A provider registered in one state who wishes to expand to another should update their registration to reflect this.

What is the NDIS Code of Conduct and does it apply to unregistered providers?

The NDIS Code of Conduct applies to all NDIS providers and workers, whether registered or not. It sets out seven obligations including acting with respect, providing supports safely, and not engaging in abuse or exploitation. Unregistered providers are still bound by the Code and complaints about them can be made to…

Where do I report concerns about a provider?

Contact the NDIS Quality and Safeguards Commission on 1800 035 544 or through their online complaint form. For immediate safety concerns, contact emergency services first. Your support coordinator or a disability advocacy organisation can also assist you to make a complaint.

How to read an NDIS provider’s registration status (and why it matters)

Updated 14 May 2026 · reviewed by Prakash Bartaula, Founder, Novida

Registered, unregistered, plan-managed, self-managed — untangling which providers you can actually use.

Frequently asked questions

Can a provider lose their registration while I am receiving services from them?: Yes. If the Commission suspends or revokes a provider's registration, they must stop delivering regulated supports. If this happens to your provider, the Commission and the provider are required to notify you and assist with transition to alternative supports. Stay in contact with your support coordinator who can help…
Is a provider registered nationally or by state?: NDIS registration is national, administered by the NDIS Quality and Safeguards Commission, but registration records show the states and territories where a provider operates. A provider registered in one state who wishes to expand to another should update their registration to reflect this.
What is the NDIS Code of Conduct and does it apply to unregistered providers?: The NDIS Code of Conduct applies to all NDIS providers and workers, whether registered or not. It sets out seven obligations including acting with respect, providing supports safely, and not engaging in abuse or exploitation. Unregistered providers are still bound by the Code and complaints about them can be made to…
Where do I report concerns about a provider?: Contact the NDIS Quality and Safeguards Commission on 1800 035 544 or through their online complaint form. For immediate safety concerns, contact emergency services first. Your support coordinator or a disability advocacy organisation can also assist you to make a complaint.