Complaints & feedback

How to raise a complaint or give feedback about a provider, a support coordinator or the Novida platform — how we handle it, and the NDIS Commission escalation path.

To raise a concern about a provider, a support coordinator, or Novida itself, email hello@novida.com.au. We acknowledge every complaint within 2 business days and aim to resolve it within 10. Your feedback also helps us keep the platform safe and accurate.

For concerns about an NDIS-registered provider you can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or ndiscommission.gov.au.

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