Do I have to sign a service agreement?

Registered providers are strongly encouraged to use written service agreements, and in some high-risk support categories they are effectively required. Even where they are not strictly mandatory, having a written agreement protects you as much as it protects the provider. Always ask for a written agreement and be…

Can I have more than one service agreement with the same provider?

Yes. If a provider delivers supports across multiple categories — for example, both daily activities support and transport — it is common to have either a single agreement covering all supports or separate agreements for each category. Make sure the total funding commitment across all agreements with a single provider…

What if something in the agreement conflicts with my NDIS plan?

Your NDIS plan takes precedence. Providers cannot deliver supports or charge for items that are not included in your plan, and cannot override the pricing limits set by the NDIA. If you notice a conflict between your service agreement and your plan, raise it with your provider and your LAC or plan manager before any…

NDIS service agreements: what to check before you sign anything

Updated 25 May 2026 · reviewed by Prakash Bartaula, Founder, Novida

The service agreement decides what you pay, how you leave, and what happens when things go wrong. The clauses that matter, the red flags, and your right to…

Frequently asked questions

Do I have to sign a service agreement?: Registered providers are strongly encouraged to use written service agreements, and in some high-risk support categories they are effectively required. Even where they are not strictly mandatory, having a written agreement protects you as much as it protects the provider. Always ask for a written agreement and be…
Can I have more than one service agreement with the same provider?: Yes. If a provider delivers supports across multiple categories — for example, both daily activities support and transport — it is common to have either a single agreement covering all supports or separate agreements for each category. Make sure the total funding commitment across all agreements with a single provider…
What if something in the agreement conflicts with my NDIS plan?: Your NDIS plan takes precedence. Providers cannot deliver supports or charge for items that are not included in your plan, and cannot override the pricing limits set by the NDIA. If you notice a conflict between your service agreement and your plan, raise it with your provider and your LAC or plan manager before any…