Plan Management referrals in Tuggeranong, ACT
Plan managers who pay provider invoices, track the budget and handle claims and statements. Funded on top of a participant’s other supports — switch-friendly with fast onboarding.
Plan management is one of the ways an NDIS participant can have the funding in their plan administered. A plan manager is a registered NDIS provider that handles the financial and administrative side of a plan — paying provider invoices, claiming payments from the NDIA, tracking budgets across categories, and producing regular statements — so the participant doesn't have to manage the money themselves.
Plan management sits in the Capacity Building budget under Improved Life Choices and is funded on top of a participant's other supports, so it never reduces the funding available for their disability supports. A participant can be plan-managed while still receiving support coordination, recovery coaching, therapies and other services, all funded separately.
A key feature of being plan-managed is flexibility: a plan manager can pay both registered and unregistered NDIS providers, giving participants more choice than agency (NDIA) management without the claiming and record-keeping burden of self-management. Because plan management involves handling participant funds, providers must be registered with the NDIS Quality and Safeguards Commission to deliver it.
Coordinator FAQs
- Does plan management funding come out of the participant's other supports?
- No. Plan management is funded on top of other supports, in the Capacity Building budget under Improved Life Choices. Requesting or using a plan manager doesn't reduce the funding available for therapies, support work or other services. If a participant's plan doesn't yet include plan management, it can usually be added at a plan review or…
- Do plan managers have to be registered with the NDIS Commission?
- Yes. Providing plan management requires registration with the NDIS Quality and Safeguards Commission — it is one of the supports where registration is legally required, because the provider handles participant funds. When you refer, confirm the provider holds current registration for plan management. Novida shows verified provider details…
- Can a plan-managed participant use unregistered providers?
- Yes, and this is one of the main advantages. A plan manager can pay both registered and unregistered NDIS providers, giving participants far more choice than agency (NDIA) management, which generally limits them to registered providers. This flexibility helps participants who want a specific worker or service that isn't registered, while…
- How is plan management different from support coordination?
- They are separate supports. A plan manager handles the money — paying invoices, claiming, tracking budgets and producing statements. A support coordinator helps the participant understand and use their plan, connect with providers and build capacity. A participant can have both, funded separately, and the two roles often work alongside…
- How quickly can a plan manager start?
- Onboarding is usually fast — many plan managers can set a participant up within a few business days once they have consent, the NDIS number and plan details. If the participant has invoices waiting to be paid, flag the urgency in your referral. Always confirm the provider's current capacity, since onboarding timeframes vary between plan…
- Can a participant switch plan managers mid-plan?
- Yes. Participants can change plan managers at any time during their plan and aren't locked in. The new plan manager handles onboarding and takes over paying invoices and claiming going forward. It's worth checking any notice requirements with the outgoing provider so there's no gap in invoice payments during the switch, which is what…
- What do I need to include in a plan management referral?
- Send the participant's consent, NDIS number, confirmation the plan includes plan management funding, the relevant Improved Life Choices budget, plan start and end dates, and any specific requirements such as statement frequency or portal access. A complete referral speeds up onboarding. With Novida you send this directly to the plan…
- Can a participant be plan-managed for only part of their plan?
- Yes. Plans can use a mix of management types — for example plan-managed for most supports while another category is self- or agency-managed. The plan manager pays and claims only for the categories they cover. When you refer, be clear about which parts of the plan the plan manager will handle so budgets and claiming are set up correctly…