Support Coordination referrals in Newcastle, NSW

Coordinators who help participants understand and use their plan, connect with providers and mainstream supports, and build capacity — including clean caseload handovers between coordinators.

Support Coordination is a capacity-building support under the NDIS that helps a participant understand, implement and get the most out of their plan. A support coordinator works alongside the participant to make sense of their funded supports, connect with the right providers, and build the participant's own ability to coordinate and self-direct over time.

At Level 2 (Coordination of Supports), the coordinator links the participant to NDIS providers as well as mainstream, community and informal supports, helps negotiate service agreements and bookings, resolves service breakdowns, and reports on progress ahead of plan reviews. The emphasis is on building capacity and choice and control, not doing everything for the participant indefinitely.

It is funded from the Capacity Building - Support Coordination budget and is distinct from plan management (a financial support) and from psychosocial recovery coaching. Support coordination is not one of the supports that legally requires NDIS registration in the way behaviour support and Specialist Disability Accommodation do, though registration rules still apply for agency-managed participants.

Coordinator FAQs

What is the difference between Level 2 Support Coordination and Specialist Support Coordination?
Level 2 Coordination of Supports focuses on connecting the participant with providers, community and mainstream supports and building their capacity to manage their own plan. Specialist Support Coordination (Level 3) is for participants in more complex situations, where a higher-level practitioner works to reduce barriers and complexity…
Do support coordination providers need to be NDIS registered?
Not always. Providers can deliver support coordination to plan-managed and self-managed participants without NDIS registration. For NDIA-managed (agency-managed) participants, the provider must be registered with the NDIS Quality and Safeguards Commission. Support coordination is not a support that legally requires registration in the way…
How do I know if a participant has support coordination funding?
Check the plan under the Capacity Building - Support Coordination budget. It will show whether Support Connection, Coordination of Supports (Level 2) or Specialist Support Coordination is funded, and the amount. The plan or the myplace portal shows remaining funds. Confirm both the funded level and the remaining balance before referring,…
Can the same organisation deliver support coordination and the participant's other supports?
Yes, but conflicts of interest must be identified, disclosed and managed. Where one organisation delivers both, the participant must be told they can choose other providers, and the arrangement should not steer them toward the coordinator's own services. The NDIS Commission expects providers to manage this transparently. If independence…
What should a caseload handover include?
A good handover includes the current plan and funding balances, service agreements and bookings in place, active provider contacts, the participant's goals and preferences, consent records, any risk or safeguarding information, and progress toward plan-review reporting. Confirm the participant consents to information being shared with the…
How is support coordination different from plan management?
Plan management is a financial support - the plan manager pays provider invoices, tracks the budget and handles claims. Support coordination is about connecting and coordinating supports and building the participant's capacity to use their plan. They are funded from different budgets, and a participant can have both. A coordinator does…
Is support coordination the same as psychosocial recovery coaching?
They overlap but differ. Psychosocial recovery coaches work with participants with psychosocial disability, using a recovery-oriented approach and mental-health or lived-experience knowledge to build capacity over time. Support coordination is broader and disability-neutral, focused on connecting and coordinating supports. A plan…
How is support coordination claimed?
It is claimed in hourly units against the Capacity Building - Support Coordination budget, at or below the price limits set in the NDIS Pricing Arrangements and Price Limits. The funded level - Coordination of Supports or Specialist Support Coordination - determines which line item and price limit applies. Providers claim for time spent…
Can a participant change support coordinators mid-plan?
Yes. A participant can change coordinators during a plan if they are not satisfied or their current coordinator is leaving. Check any notice period in the existing service agreement, ensure funding is available for the remainder of the plan, and arrange a handover so nothing is lost. The participant's choice and control drives the change,…