How to Find an Independent Support Worker on the NDIS
How to find an independent support worker with your NDIS plan: where to look, safety checks, plan rules and what to set up before they start.
To find an independent support worker, you look for a person who works for themselves — not through an agency — to help with daily tasks, getting out and about, or personal care. You can usually engage one directly if your NDIS plan is self-managed or plan-managed. This guide covers where to look, how to check a worker is safe and suitable, and what to sort out before their first shift.
What an independent support worker actually is
Can my NDIS plan pay for an independent support worker?
Independent worker vs agency support worker
Where to find an independent support worker
The safety checks that matter most
How to check a worker is right for you: a step-by-step
A real-life example
Setting things up properly before the first shift
How the NDIS reforms affect this — the calm version
Common pitfalls to avoid
If something goes wrong or feels unsafe
What to do next
Frequently asked questions
Do independent support workers need to be NDIS registered?
No. Most independent workers are unregistered providers, which is legal and common. The catch is how you pay them: self-managed and plan-managed participants can use unregistered workers, but NDIA-managed funding can only pay NDIS-registered providers. Check your plan management type first.
Is it safe to hire an independent support worker?
It can be, but more of the checking is on you. Ask for an NDIS Worker Screening Check, proof of insurance, relevant qualifications and references, and always do a short paid trial before committing. If anything ever feels unsafe, contact the NDIS Commission on 1800 035 544, or 000 in an emergency.
How do I actually find one near me?
Try online matching platforms and directories where you can filter by location and skills, ask other participants and local disability groups for recommendations, and ask your support coordinator if you have one. Novida's directory lets you compare workers and providers in one place.
Will the NDIS changes stop me using independent workers?
No. The reforms do not remove your right to choose your own workers, and critical daily-living and personal-care supports are not part of the participation reset. Some social and community participation budgets are being reduced progressively from October 2026, so plan ahead with your support…
What do I need to set up before a worker starts?
A simple written service agreement covering tasks, times, rate, cancellation and invoicing. If you self-manage and engage someone directly, also sort out any tax, super and insurance questions with the ATO, a tax agent or your plan manager first, as some arrangements make you an employer.
Related guides
- Finding NDIS Therapy and Allied Health Providers
- What to Do If There Are No NDIS Providers in Your Area
- How to Find NDIS Providers Near You
- How to Choose a Good NDIS Provider (What to Look For)
- Registered vs Unregistered Providers: What It Means for You as a Participant
- Questions to Ask a Potential NDIS Provider