How to Change or Leave an NDIS Provider
How to change your NDIS provider step by step: notice periods, ending a service agreement, moving your funding and finding a new provider.
The short answer: yes, you can switch — and your funding follows you
First step: read your service agreement, especially the notice period
Line up your new provider before you end the old one
How to give notice the right way
What happens to your funding and unspent budget
Getting your information and records back
A real-life example: changing one support worker, not the whole provider
Watch out for cancellation and no-show charges
If you're leaving because something went wrong
Will the 2026-27 NDIS reforms change how I switch providers?
Finding and comparing a new provider
Your next step
Frequently asked questions
Do I need to tell the NDIA that I've changed providers?
Not usually. Switching providers is a private matter between you and the businesses involved, and your plan does not change. If you are plan-managed, tell your plan manager so they know which invoices to expect. If you are self-managed, you just start paying the new provider. If you are agency-managed, simply make sure your new provider is NDIA-registered.
Will I lose any funding by leaving my provider?
No. The funding is attached to you and your plan, not to the provider. Any budget you have not spent stays available for your next provider. Providers can only claim for services they have actually delivered, so leaving one does not reduce your total budget.
Can I be charged after I leave?
You can be charged for services delivered during your notice period, and for any booked sessions you did not cancel properly, under the NDIS cancellation rules. That is why it is worth checking your notice period and cancelling individual bookings, not just ending the overall agreement. Ask for a final statement so you can check every amount.
What if my provider won't let me leave or keeps charging me?
You never need a provider's permission to leave. If a provider refuses to release you, ignores your notice, or charges for services not delivered, put your concerns in writing first. If it is not resolved, you can raise a complaint with the NDIS Quality and Safeguards Commission on 1800 035 544, which covers registered and unregistered providers.
I only have a problem with one support worker — do I have to change the whole provider?
No. Often the quickest fix is to ask your current provider for a different worker or different days, which does not require ending your agreement at all. Try that first. If the provider cannot meet your needs, then looking for a new provider makes sense.