How to Find a Support Coordinator
Learn how to find a support coordinator on your NDIS plan: what they do, where to look, what to ask, and how to compare them well.
To find a support coordinator, first check that "support coordination" is funded in your NDIS plan, then search for coordinators who work in your area and know your type of support needs, and interview two or three before you choose. A support coordinator is a person paid from your plan to help you understand it, connect with providers, and get your supports up and running. This guide walks…
What a support coordinator actually does
First, check whether coordination is funded in your plan
How to find a support coordinator: step by step
Where to look for a support coordinator
The levels of support coordination
What to look for in a good coordinator
Questions to ask before you sign up
Independent coordinators versus larger organisations
Your first meeting: what to bring
How the NDIS reforms affect support coordination
What to do if coordination is not funded, or you cannot find one
Comparing and choosing on Novida
Frequently asked questions
Do I have to pay for a support coordinator myself?
No. Support coordination is paid from your NDIS plan, but only if it is funded in your plan under your capacity building budget. If it is not funded, you do not pay privately; instead you can use your Local Area Coordinator for free help, or ask the NDIA about having coordination included at your…
What is the difference between a support coordinator and a plan manager?
A support coordinator helps you understand your plan, find providers and get supports working. A plan manager handles the money side, paying your provider invoices and tracking your budget. They are different roles with separate funding, and some people have both. You can choose different…
Can I change my support coordinator if it is not working out?
Yes. You do not need the NDIA's permission to switch coordinators. End your current service agreement properly, giving any notice you agreed to, then set up a new agreement with someone else. It is a normal thing to do, and a good coordinator will not take it personally. Your funding stays the same;…
Will the NDIS reforms take away my support coordination?
The reforms are reshaping how plans are built and how some budgets are set, not removing essential care. Support coordination sits within the new planning framework rolling out from 1 April 2027, and capacity-building allocations are being reduced by around 10 percent as plans renew. Your actual…
How many hours of support coordination will my funding cover?
That depends on the dollar amount in your plan and the hourly rate your coordinator charges under the NDIS price limits. Ask any coordinator to estimate how many hours your funding is likely to cover before you sign up, so you can plan how to use those hours across the life of your plan. Your plan…
Related guides
- How to Find an Independent Support Worker on the NDIS
- Finding NDIS Therapy and Allied Health Providers
- What to Do If There Are No NDIS Providers in Your Area
- How to Find NDIS Providers Near You
- How to Choose a Good NDIS Provider (What to Look For)
- Registered vs Unregistered Providers: What It Means for You as a Participant