How to Make a Complaint About an NDIS Provider
How to make an NDIS complaint about a provider or worker: your options, how the Quality and Safeguards Commission helps, and what happens next.
If something isn't right with a provider or a worker — poor quality support, feeling unsafe, or being treated badly — you have every right to complain, and to be taken seriously. Making a complaint can feel intimidating, but the system is there to protect you. This guide explains your options, how the NDIS Quality and Safeguards Commission helps, and what happens next.
You have the right to complain
The NDIS Quality and Safeguards Commission
Your options for complaining
How to make the complaint
What happens after you complain
Choosing providers you can trust
Frequently asked questions
How do I make a complaint about an NDIS provider?
You can raise it with the provider directly, or complain to the NDIS Quality and Safeguards Commission by phone or online — whether or not you've spoken to the provider first. Explain what happened, who was involved, and what you'd like to happen, and keep a record.
Who handles NDIS complaints?
The NDIS Quality and Safeguards Commission handles complaints about the quality and safety of NDIS supports, including provider and worker conduct. It's independent and separate from the NDIA, which handles funding. Complaints about funding decisions follow a different path, through internal review.
Can I complain about an NDIS provider anonymously?
Yes, you can raise a concern without giving your name. Anonymous complaints can limit how the Commission follows up with you or resolves your specific situation, but they still help the Commission identify problems. You can also have an advocate complain on your behalf.
Will complaining affect my NDIS supports?
Complaining is your right, and there are protections so that raising a concern shouldn't lead to worse treatment. If a support relationship isn't working, you also have the right to change providers. Good providers welcome feedback and have their own complaints process.