Managing Support Workers in Your Home
Practical tips for managing support workers in your home under the NDIS — setting expectations, staying in control, handling problems and knowing your rights.
You are in charge, even when a provider employs the worker
Set clear expectations before the first shift
Put the important things in a service agreement
Keep your home safe and your information private
Handle the awkward moments — the tips no one tells you
Build a routine and keep simple records
Managing workers when you self-manage or use direct hire
When it is not working: changing or leaving a worker
Your rights — and how to raise concerns safely
Will the 2026-27 NDIS changes affect my home supports?
What to do next
Frequently asked questions
Can I tell a support worker how I want tasks done in my own home?
Yes. Directing your own support is exactly what your funding is for. You can explain your routine, correct how something is done, and set house rules. A good worker will welcome clear guidance rather than guessing.
What if I do not get along with my support worker?
You can ask the provider for a different worker, and you do not need to give a detailed reason — a personality mismatch is enough. Ask how they handle change requests and how much notice they need. If the whole provider is not working out, you are also free to change or leave them.
Are my personal-care supports at home being cut in the NDIS changes?
The government has said critical daily-living and personal-care supports are not part of the current participation reset. The changes from 1 October 2026 target social, civic and community participation budgets. Dates have shifted before, so confirm what applies to your plan with the NDIA or your support coordinator.
What should I do if a support worker makes me feel unsafe?
You do not have to resolve it with the provider first. Contact the NDIS Quality and Safeguards Commission on 1800 035 544. If you are in immediate danger, call 000. If you are distressed and need to talk, Lifeline is on 13 11 14.
Do I need a written agreement with a support worker?
If a provider employs the worker, you should have a service agreement with the provider covering hours, costs, cancellations and complaints. If you hire directly or self-manage, put your own written agreement in place covering tasks, pay, notice and what happens during sick leave.