The NDIS Code of Conduct: What Providers Owe You
The NDIS Code of Conduct sets 7 rules every provider and worker must follow — what it means for you as a participant, and how to report a breach.
What is the NDIS Code of Conduct?
The 7 rules every provider and worker must follow
Does it apply to unregistered providers too?
What the Code looks like in real life
What the Code does — and doesn't — cover
What to do if a provider breaks the Code
How to make a complaint to the NDIS Commission
What happens after you complain
Serious safety concerns: abuse, neglect and misconduct
Getting help to stand up for yourself
Finding providers who take the Code seriously
Frequently asked questions
Does the NDIS Code of Conduct apply to unregistered providers?
Yes. The Code applies to every NDIS provider and worker in Australia, whether they are registered with the NDIS Commission or not. If you self-manage or use a plan manager and choose unregistered providers, they owe you exactly the same seven duties, and you can complain about them to the NDIS Commission on 1800 035 544.
Can I get in trouble for complaining about my provider?
No. It is against the rules for a provider to punish or retaliate against you for making a complaint — for example, by reducing your supports or treating you badly. If that happens, it is itself a serious breach of the Code and you should report it. You can also complain anonymously, though it can be harder for the Commission to follow up.
What is the difference between a Code of Conduct complaint and disputing my NDIS plan?
A Code of Conduct complaint is about how a provider or worker treats you — respect, safety, honesty, privacy. Disagreeing with the NDIA about your eligibility or funding is different, and goes through a review process and, if needed, the Administrative Review Tribunal. An advocate or support coordinator can help you send your concern to the right place.
What should I do if a worker is harming me or someone I support?
If anyone is in immediate danger, call 000. To report abuse, neglect, exploitation or sexual misconduct by an NDIS provider or worker, call the NDIS Commission on 1800 035 544 — you do not have to go through the provider first. If you are distressed, Lifeline is available 24/7 on 13 11 14.
Will the NDIS reforms change my rights under the Code of Conduct?
The Code of Conduct is not part of the reforms. The seven duties providers owe you are staying the same, even as changes to plans, budgets and assessments roll out from late 2026 onward. Your right to be treated with respect and safety does not depend on those changes.