Understanding Conflict of Interest as an NDIS Participant (and Your Rights)
What conflict of interest means for an NDIS participant, how to spot it, your rights, and the steps to take if a provider steers your choices.
What is a conflict of interest in the NDIS?
The most common conflict: support coordination and 'in-house' services
Where conflicts of interest show up
What the rules require your provider to do
Your rights: choice and control come first
A real-life example
Questions you can ask a provider
Warning signs to watch for
What to do if you're worried
How the NDIS reforms affect this
Where to get help
Frequently asked questions
Is it against the rules for one company to provide both my support coordination and my support workers?
No. It is allowed, and some participants prefer having their supports in one place. The rules require the provider to be open about the link, offer you a real choice of other providers, and never pressure you. The problem is a hidden or pushy conflict, not the arrangement itself.
How do I know if my provider has a conflict of interest?
Ask them directly whether they provide the services they are recommending and whether they earn anything if you choose that option. A trustworthy provider will answer honestly and show you other options to compare. Vagueness, pressure or annoyance at the question is a warning sign.
Can I be forced to use a provider's in-house services?
No. You have choice and control over the supports in your plan. You can use different providers for different supports and change providers within your agreed notice period. If you are told you 'have to' use a linked service, that is incorrect, and you can raise it with the NDIS Commission.
Who do I contact if I think a provider is steering me for their own benefit?
Start by asking the provider directly, and ask for their conflict of interest policy in writing. If you are not satisfied, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544, or get a free independent advocate to help you. In immediate danger, call 000.