Staying Safe: Recognising and Reporting Abuse or Neglect on the NDIS
NDIS safeguarding: how to report abuse or neglect, who to call, and what happens next. NDIS Commission 1800 035 544; call 000 in immediate danger.
First: if someone is in immediate danger
What counts as abuse or neglect?
Warning signs to watch for
Who to contact — the right channel for each situation
How to make a report to the NDIS Commission
A real-life scenario
What happens after you report
Can you get in trouble for reporting? Protection from payback
Get someone in your corner: advocates
Preventing harm: safeguards that protect you every day
What to do next
Frequently asked questions
Do I need proof before I report abuse or neglect?
No. You do not have to prove anything or be certain. If something feels wrong, that is reason enough to make a report. Trained staff at the NDIS Commission (1800 035 544) will look into it. Your job is to raise the concern, not to investigate it yourself.
Can I report a support worker who isn't a registered provider?
Yes. The NDIS Commission handles concerns about both registered and unregistered providers and workers. Whether the person or business is formally registered with the Commission or not, you can still report abuse, neglect or misconduct. If you're unsure which they are, report anyway and the Commission will sort it out.
Will the provider find out it was me who reported them?
You can ask to stay anonymous, though giving your contact details helps the Commission follow up and keep you informed. It is against the NDIS Code of Conduct for a provider to retaliate against you for raising a concern. If you ever feel punished or intimidated for reporting, tell the Commission on 1800 035 544 — that is itself something they can act on.
Can I keep getting supports while my complaint is looked into?
Yes. You have choice and control over who supports you, so you can change to a different worker or provider at any time, including while a concern is being investigated. You don't have to keep accepting support from someone you feel unsafe with. An advocate can help you arrange this if needed.
Do the NDIS reforms change my right to report abuse?
No. The changes to social and community participation budgets and the new planning framework do not affect the safeguarding system or your right to be safe and to report harm. Critical daily-living and personal-care supports are not part of the participation reset. Confirm current details with the NDIA, as some reform dates have shifted.