Questions to Ask an NDIS Provider (Printable List)
A free printable list of questions to ask an NDIS provider before you sign — covering service, staff, cost, flexibility and complaints.
What this list is for
How to use it
The printable list
Worked example
Common mistakes and edge cases
If something feels wrong
A note on the reforms
Frequently asked questions
Can I really interview a provider before signing up?
Yes. You are the customer, and you are entitled to ask questions, meet workers where possible, read the service agreement before you sign, and take time to decide. A provider who respects your right to choice will expect this.
Should I only use registered providers?
It depends on how your plan is managed and what matters to you. If your plan is NDIA-managed, you generally need registered providers; if you are plan-managed or self-managed you may have more options. Registration is not a quality score on its own, so ask about worker checks, training and how they involve you either way. Check what applies to your plan with the NDIA or a support coordinator.
What if a provider gives vague answers about cost?
Ask them to put pricing, travel charges and cancellation terms in writing before you sign anything. Vague cost answers are the most common source of later disagreement, so getting them in writing protects you.
Is it awkward to ask about complaints and leaving?
It can feel awkward, but a good provider answers plainly. You have a right to raise concerns without losing your supports, and to change providers. If asking makes a provider defensive, that tells you something useful.
Do the NDIS reforms change which questions I should ask?
No. These questions are about the provider's service, staff, cost, flexibility and complaints — all of which still apply. Critical daily-living and personal-care supports are not being cut. Some other changes are staged and proposed, so confirm current dates with the NDIA.