NDIS Cancellation Policy for Providers: No-Show and Short-Notice Claiming Rules
How an NDIS cancellation policy provider can claim short-notice cancellations and no-shows — the notice period, 100% rule, evidence and 2026 changes.
The core rule: what a provider can and cannot claim
How much you can claim
The notice period: how many days counts as "short notice"
The three conditions you must meet to claim
How to submit the claim correctly
Worked example: why the claim matters to your margin
Your written cancellation policy: what to put in the service agreement
Limits, caps and edge cases competitors skip
Staying inside the Code of Conduct
What changes in 2026 for cancellation claims
Next action: tighten your process before your next claim run
Frequently asked questions
Can an NDIS provider charge a participant a cancellation fee directly?
No. A cancellation is claimed from the participant's NDIS plan budget, not billed to them as a personal out-of-pocket fee. Charging a private cancellation fee on top of the plan claim risks breaching the NDIS Code of Conduct. Your service agreement should make clear the amount comes from their budget.
How much notice must a participant give to avoid a short-notice cancellation claim?
For most supports the current threshold is fewer than 7 clear days' notice, where clear days exclude both the notice day and the appointment day. This figure has changed between PAPL editions — it was previously 2 clear business days for many supports — so confirm the current period in the 2026-27 PAPL for your specific support type before relying on it.
What percentage can I claim for a no-show?
A valid no-show or short-notice cancellation can be claimed at up to 100% of the agreed support price, capped at the PAPL price limit for that item. You claim the rate your service agreement sets, not automatically the maximum. Confirm the current percentage in the PAPL, as it can vary by support type.
Do I claim a cancellation as a separate line item?
No. You claim the same support item the session would have used, but flag it as a cancellation using the cancellation claim type in your PRODA or myplace bulk upload, dated to the scheduled appointment. Check the current claim-type code before your run, as portal fields and codes change between releases.
Will the 90-day claim window affect cancellations?
Yes, if it commences as proposed on 1 December 2026. Cancellation claims would need to be lodged within 90 days of the scheduled date or be forfeited, replacing the old two-year window. It is part of the 2026 reform Bill and not yet fully law, so confirm the commencement date against the primary source and build cancellations into your regular claim run now.