Travel and Non-Face-to-Face Claiming for NDIS Providers
NDIS travel claiming for providers: what you can bill for provider travel, non-face-to-face time and NF2F, plus the rules, caps and mistakes to avoid.
The two things you are actually claiming
When a provider can charge for travel time
Apportioning travel across a run
The vehicle cost component
How non-face-to-face (NF2F) claiming works
Quick reference: what is and isn't claimable
What changed for 2026-27
Why 'prove and pay' changes everything for travel and NF2F
Evidence you should be keeping now
The mistakes that trigger rejections and debts
Travel and NF2F are worker hours, not free margin
Your next step
Frequently asked questions
Can I claim NDIS travel to and from a participant?
Yes. You can claim provider travel time directly to a participant, and from that participant to your next participant or usual workplace (whichever is shorter), up to the PAPL travel caps for that location. Travel time is claimed at the same hourly rate as the support delivered, and you can also claim an agreed per-kilometre vehicle cost. Both require the participant's plan and service agreement to permit travel charging.
What is the travel time limit for NDIS providers?
The PAPL caps how much travel you can claim per trip to one participant. Historically this has been up to 30 minutes each way in metropolitan areas and up to 60 minutes each way in regional and remote areas (MMM 4-7). These figures change between price guides, so confirm the current 2026-27 caps and the MMM classification for the participant's location in the PAPL before billing.
What counts as non-face-to-face support I can claim?
NF2F is time spent on a specific participant's funded supports while they are not present — writing a report they need, preparing an individualised program, or liaising with their treating team about their supports. It must be agreed in advance in the service agreement and claimed at the support's hourly rate. General admin, rostering, invoicing, supervision and your own training are not claimable; they are business overhead.
Can I bill the same travel to more than one participant?
No. If one trip serves several participants, the shared legs must be apportioned across them — for example, splitting a 30-minute journey evenly between three participants served on that run. Billing the full trip to each is an overclaim that a payment review will reverse and can result in a debt. Document your apportionment method and apply it consistently.
How does the 90-day claim window affect travel and NF2F?
If the Securing the NDIS for Future Generations Bill 2026 passes, from 1 December 2026 you would need to claim within 90 days of delivering the support or lose the claim. Travel and NF2F are exactly the amounts providers tend to reconstruct and bill late, so they are most at risk. Move to same-day logging and prompt claiming now, and confirm the final rule against the primary sources as it is not yet fully law.