How Support Coordinators Get Paid: Claiming and Service Bookings Explained
How do support coordinators get paid under the NDIS? A clear guide to claiming, service bookings, price limits and the 90-day claim window.
The payment chain in one paragraph
The three management types and how each pays you
Service bookings: when you need one and when you don't
What you can bill: the current price limits
Do not confuse the price limit with a wage
How to actually lodge a claim in the portal
The 90-day claim window: bill promptly or lose it
Worked example: a month of Level 2 coordination
What counts as billable, and what does not
Conflict of interest and invoicing scrutiny
Registration, and how the reforms change who can bill
Common mistakes that cost you money
Your next action
Frequently asked questions
How do support coordinators get paid under the NDIS?
You get paid by claiming for hours of support coordination delivered, at or under the published price limit, against the participant's Capacity Building coordination budget. For NDIA-managed plans you lodge a payment request in the myplace provider portal; for plan-managed plans you invoice the plan manager; for self-managed plans you invoice the participant directly.
What is the hourly rate for support coordination?
Indicatively, Level 1 Support Connection is around $80.06/hr, Level 2 Coordination of Supports around $100.14/hr, and Level 3 Specialist Support Coordination around $190.54/hr, as at the 2026-27 PAPL. These are maximum price limits, frozen for a seventh year, not wages. Always confirm the current figure on the live PAPL at ndis.gov.au before quoting or claiming.
How long do I have to submit a claim?
From 1 December 2026 the claim window shortens from two years to 90 days from the date the support was delivered. Work not claimed within that window risks becoming unclaimable, so move to at least fortnightly claiming and keep time records current. Confirm the exact commencement against health.gov.au/securingtheNDIS and the Federal Register of Legislation.
Do I need a service booking to get paid?
You need a service booking only for NDIA-managed (agency-managed) plans, where you claim against it in the myplace provider portal. Plan-managed and self-managed participants do not require a service booking from you; you invoice the plan manager or the participant instead. Reserve only the funds you expect to use so you do not strand the participant's budget.
Do I have to be registered to bill for support coordination?
It depends. NDIA-managed participants must use registered providers, while plan-managed and self-managed participants can generally use unregistered ones. Standard support coordination registration (group 0106) is paused with no date; specialist support coordination (group 0132) still requires registration. From 1 July 2028 the market moves to a commissioned panel, which will change who can bill.