The 3 Levels of Support Coordination Explained
The three levels of support coordination in the NDIS, what each covers, the 2026-27 price limits, who qualifies, and what the reforms change.
The three levels at a glance
Level 1: Support Connection
Level 2: Coordination of Supports
Level 3: Specialist Support Coordination
Price limits: what you can actually bill
Who decides the level — and how it lands in the plan
Which level should you build a practice around?
Claiming rules and invoicing discipline
Common mistakes and edge cases
How the 2026-2028 reforms change the picture
Deciding your next step
Frequently asked questions
What are the three levels of support coordination in the NDIS?
They are Level 1 (Support Connection), Level 2 (Coordination of Supports), and Level 3 (Specialist Support Coordination). Level 1 is short-term help to understand and connect a plan, Level 2 is ongoing coordination and capacity building, and Level 3 is higher-intensity, time-limited coordination for complex or high-risk situations. The NDIA decides which level a participant is funded for during planning.
How much can you bill for each level of support coordination?
As at the 2026-27 PAPL, the indicative hourly price limits are about $80.06 for Level 1, $100.14 for Level 2, and $190.54 for Level 3. These are frozen for a seventh year and are maximums you can bill a plan, not wages. Always confirm the current figure in the PAPL before quoting it.
Do you need to be registered for each level?
Level 3 (Specialist Support Coordination, registration group 0132) requires mandatory registration audited against the Core Module and Specialist Module 4. Mandatory registration for standard support coordination (group 0106, covering Levels 1 and 2) was paused in December 2025 with no set date, and requirements are expected to align to the 2028 commissioned model.
What is the difference between Level 2 and Level 3 support coordination?
Level 2 is ongoing coordination of a participant's supports plus building their capacity to self-direct, delivered at roughly $100/hr. Level 3 is a time-limited, higher-intensity response to significant risk or complexity, delivered by a suitably qualified practitioner at roughly $190/hr, and it requires registration under group 0132. Level 3 is meant to stabilise a crisis and then step the participant down to Level 2.
Is a Psychosocial Recovery Coach a level of support coordination?
No. A Recovery Coach is a separate NDIS role and support item, not a fourth level. Participants with psychosocial disability may have a recovery coach instead of, or alongside, a support coordinator, and the two roles have different focuses and price limits.