Building a Support Coordination Audit-Ready Evidence File (Even If You're Unregistered)
Make your support coordination audit ready now: the exact records, case notes, consent and conflict-of-interest evidence to keep, even while standard registra
What "audit-ready" actually means when you're unregistered
Why build the file now, while standard registration is paused
The backbone: contemporaneous case notes
Service agreements and consent records
Conflict-of-interest evidence — the file the NDIA is reading now
Financial and invoicing records under the 90-day claim window
What the evidence file should contain — a working checklist
If you deliver specialist support coordination, the bar is higher
Keep the SC price limit separate from what you pay staff
Common mistakes and edge cases
Retention, storage and security
Where to start this week
Frequently asked questions
Do I need to be audit-ready if standard support coordination registration is paused?
Yes. The December 2025 pause on mandatory registration for standard support coordination (group 0106) removes the scheduled certification audit, not your obligations under the NDIS Code of Conduct or NDIA claim reviews. An unregistered coordinator can still face a claim review or a Commission investigation from a single complaint, so contemporaneous records remain your defence.
What makes a support-coordination case note defensible in an audit?
It ties a billed duration to real work and a plan goal. Record the date, actual minutes, the activity, who it involved, the participant goal or outcome it served, and the next step — written the same day. Vague notes like "calls re supports, 1.5 hrs" and uniform round-number durations are the patterns reviewers flag.
How does the 90-day claim window change my record-keeping?
From 1 December 2026 (subject to the Securing the NDIS Bill passing), you must claim within 90 days of delivery instead of two years. That forces same-day notes and monthly reconciliation of billed hours against noted hours, so you bill promptly and catch discrepancies before the NDIA does. Verify the start date against the Federal Register of Legislation.
What conflict-of-interest evidence should I keep as a support coordinator?
Keep a COI register recording each conflict, how you disclosed it to the participant, and how you managed it — plus the alternative options or quotes you presented. This matters most where you or a related entity also delivers the participant's supports, because the NDIA is actively scrutinising SC invoicing and brokerage arrangements now. If the choice is not documented, it reads as self-referral.
Is the evidence file different for specialist support coordination?
Yes, and the stakes are higher. Specialist support coordination (group 0132) is still subject to mandatory registration and is audited against the Core Module plus Specialist Module 4, so your file is examined directly. Level 3 claims must document the complexity, risk or crisis basis that justifies specialist-level support, not just the hours worked.