Writing a Support Coordination Business Plan (With Template)
Write a support coordination business plan that survives frozen rates and 2028 commissioning — caseload maths, break-even, pricing and a free template.
What your plan actually needs to prove
Section 1: Practice snapshot (the one paragraph that orients everyone)
Section 2: Your service model and the registration decision
Section 3: Referral pipeline (the section most plans get wrong)
Section 4: Revenue model and the frozen price limits
Section 5: Capacity and caseload maths (worked example)
Section 6: Cost structure and break-even
Section 7: Cashflow and the 90-day claim window
Section 8: Compliance, structure and risk register
Section 9: The template — copy these eight headings
Common mistakes that sink new practices
Frequently asked questions
Do I need a business plan to register as a support coordinator?
No — there is no NDIS requirement to submit a business plan to register or to operate. A plan is for you: it tests whether frozen price limits cover your costs and pays you a wage before you commit. For standard support coordination, mandatory registration is paused (as of December 2025), so many coordinators can start unregistered while still needing a plan to prove viability.
How much can a solo support coordinator realistically earn?
At the indicative Level 2 limit of ~$100.14/hr and a sustainable 18 billable hours a week across about 46 weeks, gross revenue is roughly $80,000-$83,000, leaving around $60,000-$65,000 to the owner after modest operating costs and before tax. That assumes a stable caseload and realistic non-billable time. Confirm the current rate against the live PAPL, as limits are frozen for a seventh year.
How does the 2028 commissioning reform change my plan?
From 1 July 2028 the open market is replaced by a commissioned panel, so participants no longer freely choose any provider — the commissioning body selects the panel. Your plan should treat the years before 2028 as the window to build a track record, referral relationships and clean compliance that position you for selection. Watch the plan-management panel launching 1 October 2027 as a design signal, and verify dates against health.gov.au/securingtheNDIS.
Should my plan assume I register or stay unregistered?
For standard (group 0106) coordination, registration is paused with no restart date, so unregistered is currently lawful and lower-cost — state that as your launch position and revisit it quarterly. Specialist support coordination (group 0132) still requires registration, including Core Module plus Specialist Module 4 audits. Confirm the current position on ndiscommission.gov.au before committing.
What is the single most important number in the plan?
Break-even in billable hours: annual costs divided by your current price limit. If costs are ~$18,000 and Level 2 is ~$100.14/hr, you need roughly 180 billable hours a year just to cover costs before paying yourself. It is the fastest viability test and the number to put in bold.