Support Coordination Business Plan Template
A free one-page support coordination business plan template for NDIS coordinators, with billable-hour maths, compliance, cashflow and milestones you can fill
What this template is for
The one-page business plan template
How to fill in the billable-hour maths
Compliance and conflict of interest
Reform dates to build into your milestones
Common mistakes and edge cases
Frequently asked questions
How many billable hours a week should I plan for?
Model your own number, but a realistic full-time figure is around 20-25 billable hours, not 38. Support coordination carries heavy non-billable time: travel, case notes, provider follow-up, professional development, and running the business. Start with a conservative figure, calculate your annual billings, then stress-test it a few hours lower to see if the business still works.
What price should I put in the pricing section?
Use the current NDIS Pricing Arrangements and Price Limits (PAPL) figure for your level. Indicative 2026-27 caps are roughly $80.06/hr (Level 1), $100.14/hr (Level 2) and $190.54/hr (Level 3, specialist), frozen for a seventh year — but confirm the live figures before you rely on them. Remember this is what you bill a plan, not a wage.
Do I need to be NDIS registered to start?
It depends on what you offer. Standard support coordination (group 0106) mandatory registration is paused as at December 2025 with no restart date, so many operate unregistered. Specialist support coordination (group 0132) registration remains mandatory and requires the Core Module plus Specialist Module 4. Confirm your obligations with the NDIS Quality and Safeguards Commission.
How do I handle conflict of interest in the plan?
State clearly in the services section what you do not provide. The lowest-risk position for a new coordinator is to deliver coordination only and refer participants to unrelated providers, never for a fee. If you do offer any related service, you must document a conflict-of-interest policy and give participants genuine choice, as required by the NDIS Code of Conduct.
Why does the shorter claim window matter for cashflow?
From 1 December 2026 the window to submit claims is expected to shorten from two years to 90 days. Combined with the normal lag between invoicing and payment, that makes prompt invoicing essential and a cash buffer of 3-6 months of expenses strongly advisable. Confirm the exact commencement date against primary sources.