Support Coordination Viability Calculator
Test whether your NDIS support coordination practice survives frozen rates: billable-hour targets, utilisation and on-costs, with a worked example.
What this calculator tells you
The four numbers that decide viability
The worksheet (copy and use)
Worked example: one Level 2 coordinator
Common mistakes and edge cases
What the reforms do to your numbers
Frequently asked questions
What utilisation rate should I aim for?
There is no official figure — it depends on caseload complexity, travel and how much unbillable admin you carry. Many practices find sustainable utilisation for an experienced coordinator sits in the 55-70% range. The number that matters is your own break-even utilisation from the worksheet: aim comfortably above it, and use your actual claimed hours from the last quarter rather than a hopeful target.
Is the price limit the same as what I pay the coordinator?
No. The price limit (around $100.14/hr for Level 2 on the 2026-27 PAPL) is the maximum you can bill against a participant's plan. The coordinator is paid a salary, typically based on the SCHADS award, which is far lower. The gap covers utilisation losses, leave, super, supervision and overhead — it is not profit. Confirm the current price limit against the NDIS Pricing Arrangements and Price Limits.
How does the 90-day claim window affect viability?
From 1 December 2026 (confirm against health.gov.au and the Federal Register of Legislation) the window to submit claims is expected to shorten from two years to 90 days. That turns viability partly into a cashflow discipline: hours you bill but fail to claim within 90 days become lost revenue. Build prompt claiming into your workflow and treat any ageing unclaimed time as a leak.
Should I move into specialist support coordination for the higher rate?
The Level 3 specialist rate (around $190.54/hr, confirm) is higher, but specialist support coordination (group 0132) still requires mandatory registration — the Core Module plus Specialist Module 4 — and carries higher-acuity work with typically lower sustainable utilisation. Model it as a separate line in the calculator with its own costs and utilisation, not as a simple rate uplift on standard work.
My practice feels busy but isn't making money — why?
Almost always utilisation. Busy time includes travel, no-shows, unbillable admin, supervision and gaps between participants that you pay for but cannot claim. Run the worksheet with your real claimed hours; if you are below your break-even utilisation, the practice loses money regardless of how full the diary looks.