Should a Support Coordinator Deliver Other Supports?
Can a support coordinator deliver other supports to the same participant? The NDIS conflict rules, what's allowed, what's risky, and how to stay audit-ready.
The short answer, and why it's conditional
What 'deliver other supports' actually covers
The rule that governs it: manage, disclose, document
How this plays out in practice: a worked example
The plan-manager combination: treat as a red line
Billing discipline: don't let the money tell a bad story
Specialist Support Coordination changes the calculus
The 2028 shift: why this question is about to change shape
Risk at a glance: which arrangements sit where
Common mistakes that turn a manageable conflict into a finding
A decision aid: should you deliver other supports to this participant?
Frequently asked questions
Can a support coordinator also be a support worker for the same participant?
Yes, it is not prohibited, but it creates a conflict of interest you must disclose in writing, manage, and document. You need to offer genuine alternative providers, record that the participant chose you freely, and bill the coordination and support-work hours under their separate correct line items. For a single participant, referring the support work to an unrelated provider is usually cleaner.
Is it illegal for a support coordinator to deliver other supports?
No. Nothing bans it outright for standard coordination. What the rules require is that you identify the conflict of interest, disclose it, keep the participant's choice open, and prove all of that if audited. The NDIA is actively scrutinising these arrangements, so the practical bar is high even though the legal bar is not an outright prohibition.
Can I be both the support coordinator and the plan manager for a participant?
Treat this as a red line. It lets one entity both direct how funding is spent and pay the claims, with no independent check, and it is the combination most likely to draw a compliance response. Plan management is also moving to a commissioned panel from 1 October 2027 (subject to passage), which will further separate the function.
Does the conflict-of-interest rule apply if I'm not a registered provider?
Yes. The NDIS Code of Conduct and conflict-of-interest obligations apply to all providers, registered or not. Standard support coordination registration was paused in December 2025, but that does not exempt you from disclosing and managing conflicts or from keeping evidence that participants chose their providers freely.
How will the 2028 commissioning changes affect delivering other supports?
Commissioned support coordination begins 1 July 2028 (subject to passage of the 2026 bill), replacing the open market with a panel. Panels are likely to enforce coordinator independence, so a practice that relies on cross-selling other supports to its own coordination clients faces real reform risk. Building independent coordination revenue now protects you.