Question 1

Can providers see my phone or email before I accept?

Accepted Answer

No. Providers see your role, location, availability and verified checks, but your contact details are revealed only after you accept their invitation to apply.

Question 2

How do I become discoverable?

Accepted Answer

Build your profile and switch on the open-to-work toggle. You can turn it off any time to stop appearing in the talent pool.

Question 3

What happens when I accept an invitation?

Accepted Answer

Your contact details are shared with that provider and you are added to their shortlist for the role, ready to progress — just like an application you started yourself.

Question 4

Can I decline an invitation?

Accepted Answer

Yes. You are never obliged to accept. If an invitation is not the right fit, simply decline it — your contact details stay private and the provider does not receive them.

Question 5

Who can see my profile while I am open to work?

Accepted Answer

Only providers can discover your open-to-work profile, and they see your role, area, availability and verified checks — not your contact details. Turn the toggle off and you no longer appear in the talent pool.

Question 6

Is it free for workers?

Accepted Answer

Yes. Being discoverable and receiving invitations is completely free for disability and care workers — there is no cost to mark yourself open to work.

Get discovered — invitations