Refer participants to trusted NDIS providers

Browse verified NDIS providers by registration group and refer participants faster — current availability, registration status and response times you can see before you refer. Free for coordinators.

Browse providers by NDIS registration group

Home & living

Supported accommodation, in-home care and the modifications that make a home work.

• Supported Independent Living (SIL) — The funded support that helps a participant with daily tasks at home — often shared across a household, including overnight and active-night care. SIL is the support, not the housing.
• Specialist Disability Accommodation (SDA) — Specially designed housing for participants with very high or complex needs, across the SDA design categories. SDA is the building — funded separately from the SIL support delivered in it.
• Short Term Accommodation & Respite — Short stays away from home — support, accommodation, meals and activities bundled together — giving participants a break and carers time to rest, including urgent and emergency respite.
• Assistance with Daily Life — One-to-one help in a participant’s own home — personal care, hygiene, dressing, meal preparation and in-home support — so they can live more independently.
• High Intensity Daily Support — Daily support that needs extra skills — complex bowel care, PEG feeding, tracheostomy, ventilation, complex wound and pressure care, seizure and diabetes management. Providers must hold the right high-intensity skills.
• Household Tasks — Help with the essential household jobs a participant cannot do because of their disability — cleaning, laundry, linen and general home upkeep.
• Home Modifications — Changes to a home for safety and access — rails, ramps, modified bathrooms and widened doorways — from minor works to complex, structural modifications backed by an OT assessment and quotes.

Community & participation

Getting out, joining in and building the skills to take part more independently.

• Community & Social Participation — Support to take part in social, recreational and community life — one-to-one community access, outings and activities that build connection and confidence.
• Group & Centre-Based Activities — Supports delivered in a group or at a centre — day programs, social groups and shared skill-building. Shared ratios make these a cost-effective way to build routine and connection.
• Innovative Community Participation — Capacity-building support that helps a participant build the skills and confidence to take part in the community in new, more independent ways.
• Development of Daily Living & Life Skills — Capacity building to grow independence — cooking, budgeting, travel training and self-care skills that reduce reliance on paid support over time.

Therapy & health

Allied health, behaviour support, early childhood and clinical supports in the community.

• Therapeutic Supports — Allied health therapy — occupational therapy, physiotherapy, speech pathology, psychology and dietetics — including the assessments and reports the NDIA relies on. Telehealth widens the pool.
• Early Childhood Supports — Early intervention for young children with developmental delay or disability, delivered through the early childhood approach and a family-centred key worker model.
• Exercise Physiology & Personal Wellbeing — Exercise physiology, personal training and wellbeing activities that build strength, mobility and function, and support long-term health.
• Specialist Behaviour Support — Positive behaviour support — functional assessment, behaviour support plans and the safe reduction of restrictive practices — delivered by practitioners the NDIS Commission considers suitable. Registration and oversight apply.
• Community Nursing Care — Nursing care delivered in the home and community — continence and wound care, medication management, and clinical care with delegation and training for support workers.
• Improved Relationships & Social Skills — Capacity building for social, emotional and relationship skills — counselling, peer mentoring, social-skills programs and support for behaviours of concern that affect relationships.

Coordination & management

Support coordination, recovery coaching and plan management to hold it all together.

• Support Coordination — Coordinators who help participants understand and use their plan, connect with providers and mainstream supports, and build capacity — including clean caseload handovers between coordinators.
• Specialist Support Coordination — Higher, time-limited coordination for participants in complex situations with significant risk or many services to align — delivered by practitioners with specialist skills.
• Psychosocial Recovery Coaching — Recovery-oriented support for participants with psychosocial disability — building skills, motivation and connection, drawing on lived-experience or learned knowledge.
• Plan Management — Plan managers who pay provider invoices, track the budget and handle claims and statements. Funded on top of a participant’s other supports — switch-friendly with fast onboarding.

Work, transport & equipment

Employment supports, transport, assistive technology, consumables and access supports.

• Supported Employment — Supported employment settings, including Australian Disability Enterprises, with on-the-job support for participants with higher support needs.
• Finding & Keeping a Job — Employment capacity building — job readiness, resume and interview help, and on-the-job support that works alongside Disability Employment Services (DES).
• School Leaver Employment Supports (SLES) — A two-year bridge from school to work for young people — work experience, travel training and workplace skills that open up real options.
• Assistance with Transport — Support to get to activities, work, study and appointments where disability affects independent travel — distinct from a worker’s provider travel.
• Assistive Technology — Equipment and devices — wheelchairs and mobility, communication devices, hearing and vision aids — from low-cost aids to complex, assessed and quoted AT under the Capital budget.
• Consumables — Everyday disability-related items used up and replaced — continence products, low-cost assistive technology and nutrition supplies — usually bought flexibly from the Core budget.
• Interpreting & Translation — Auslan interpreting, spoken-language interpreting and document translation so Deaf participants and those from CALD backgrounds can take part on equal terms.
• Specialised Driver Training — Assessment and training to help a participant learn to drive with their disability, including advice on the vehicle modifications they may need.

Why registration groups instead of service names?

Registration describes compliance

A provider can only deliver a support if they’re registered (or, where allowed, unregistered) for it. Browsing by registration group means you see providers against what they’re actually approved to deliver, not a marketing label.

Plans are structured by category

Participant funding sits in support categories and line items. Matching a referral to the registration group keeps it aligned with the budget you’re drawing from and the way the plan is written.

Broader, cleaner provider discovery

A registration group captures every provider approved for that support — psychosocial specialists, high-intensity teams, telehealth-only clinics — so you can compare genuine capacity across the whole group in one place.

How to make a referral

1. Choose the registration group that matches the support in the participant’s plan.
2. Open the group page to see verified providers, registration status, availability and typical response times.
3. Shortlist by capacity, location and the specialisations your participant needs.
4. Contact your chosen providers directly with a complete referral — Novida never sits in the middle.
5. The provider responds to you; the service agreement happens between provider and participant, and you stay the coordinator.

How to check a provider’s credentials

NDIS registration

Confirm the provider is registered for the support you’re referring. Registered providers on Novida are matched against the NDIS Quality and Safeguards Commission register, with registration groups and status shown. For supports that legally require registration — behaviour support and SDA in particular — only appropriately registered providers should be considered.

Worker screening

Workers in risk-assessed roles must hold an NDIS Worker Screening Check, a national clearance recognised across states and territories and overseen by the NDIS Commission. It’s reasonable to ask a provider how they ensure their workers are cleared before a participant starts.

Complaints & conduct

Providers and workers must follow the NDIS Code of Conduct. Concerns about the quality or safety of a support can go to the NDIS Commission on 1800 035 544. Provider profiles on Novida also show participant reviews and response times so you can gauge reliability before you refer.

Real, current capacity

A live listing isn’t the same as genuine capacity. Confirm the provider has room to take your participant now, how they deliver (in-clinic, outreach or telehealth), and their realistic travel catchment under the NDIS travel rules before you commit the referral.

Coordinator FAQs

How do I refer a participant to an NDIS provider?

Choose the registration group that matches the support in your participant’s plan, open the group page, and shortlist verified providers by registration status, current capacity and location. Then contact your chosen providers directly with a complete referral — consent, NDIS number, plan-management type, the relevant line items and budget, frequency and any requirements. Complete referrals are assessed in hours, not weeks.

Can I refer to NDIS-registered providers in my participant’s area?

Yes. Each registration-group page shows verified providers and lets you narrow by location. Providers in the participant’s state appear first, and many service the broader region through outreach or telehealth at the same NDIS rates, so a participant isn’t limited to a single postcode.

Is there a fee to use Novida for referrals?

No. Searching, comparing and contacting providers is completely free for support coordinators, recovery coaches and participants. You deal with providers directly — Novida doesn’t sit in the middle of your referral, take a percentage, or require an account to make contact.

What information should I include in a referral?

Include the participant’s name and contact with documented consent, their NDIS number and plan-management type, the relevant line items and remaining budget, the service frequency and start urgency, any cultural, language, gender or clinical requirements, and your details as the referring coordinator. Detailed referrals get assessed far faster.

How can I confirm a provider is registered and safe?

Registered providers on Novida are matched against the NDIS Quality and Safeguards Commission register, with registration groups and status shown. For supports that legally require registration, only appropriately registered providers are listed. You can also check the Commission register directly and ask providers about worker screening before a participant starts.