Support Coordination referrals for NDIS coordinators
Coordinators who help participants understand and use their plan, connect with providers and mainstream supports, and build capacity — including clean caseload handovers between coordinators.
NDIS registration group: Support coordination (Coordination of Supports)
What Support Coord. is under the NDIS
Support Coordination is a capacity-building support under the NDIS that helps a participant understand, implement and get the most out of their plan. A support coordinator works alongside the participant to make sense of their funded supports, connect with the right providers, and build the participant's own ability to coordinate and self-direct over time.
At Level 2 (Coordination of Supports), the coordinator links the participant to NDIS providers as well as mainstream, community and informal supports, helps negotiate service agreements and bookings, resolves service breakdowns, and reports on progress ahead of plan reviews. The emphasis is on building capacity and choice and control, not doing everything for the participant indefinitely.
It is funded from the Capacity Building - Support Coordination budget and is distinct from plan management (a financial support) and from psychosocial recovery coaching. Support coordination is not one of the supports that legally requires NDIS registration in the way behaviour support and Specialist Disability Accommodation do, though registration rules still apply for agency-managed participants.
What it covers
- Interpreting the NDIS plan and explaining funded supports
- Connecting with and choosing NDIS providers
- Linking to mainstream, community and informal supports
- Negotiating service agreements and bookings
- Building the participant's capacity to self-coordinate and self-direct
- Coordinating a mix of supports across the whole plan
- Resolving service breakdowns and points of crisis
- Reporting on outcomes and preparing for plan reviews
- Caseload handovers and warm transitions between coordinators
Who it suits
Refer when a participant has Support Coordination (Level 2) funding in their plan but no provider in place, or when continuity is at risk - for example a caseload handover, a coordinator leaving their role, or a participant who wants to change coordinators mid-plan.
It suits participants who need help understanding and using their plan, connecting with providers, and building the confidence to direct their own supports.
How to refer Support Coord. on Novida
Search Novida's verified providers and filter by location and specialisation. Check each provider's registration status and, importantly, their current capacity - whether they are actually taking new referrals - before you reach out, so you are not chasing providers with closed books.
Contact the provider directly with a complete referral: the participant's consent, NDIS number, plan-management type, the relevant Support Coordination line items and remaining budget, the expected frequency, and any specific requirements. For a handover, include current service agreements, active provider contacts, goals and any risk information so the incoming coordinator can pick up smoothly.
Novida is free to use and never sits in the middle of the referral. You deal with the provider directly - Novida does not take a cut, manage the participant, or hold up the introduction.
What to check before you refer
- Confirm the plan actually funds Support Coordination (Level 2 / Coordination of Supports) in the Capacity Building budget, and how much remains for the rest of the plan period.
- For agency-managed participants, confirm the provider is registered with the NDIS Quality and Safeguards Commission; unregistered providers can only be engaged for plan-managed or self-managed participants.
- Check for conflicts of interest where the provider also delivers the participant's other funded supports, and confirm any conflict is disclosed and managed.
Support Coord. — NDIS price limits (2026–27)
- Level 1: Support Connection — $69.34 per hour (07_001_0106_8_3)
- Level 2: Coordination Of Supports — $100.14 per hour (07_002_0106_8_3)
How it’s priced
Support coordination is priced per hour under the NDIS Pricing Arrangements and Price Limits (the NDIS Price Guide), which sets separate line items and price limits for Coordination of Supports and Specialist Support Coordination. Claims are made against the participant's Capacity Building - Support Coordination budget.
Coordinator FAQs — Support Coord.
- What is the difference between Level 2 Support Coordination and Specialist Support Coordination?
- Level 2 Coordination of Supports focuses on connecting the participant with providers, community and mainstream supports and building their capacity to manage their own plan. Specialist Support Coordination (Level 3) is for participants in more complex situations, where a higher-level practitioner works to reduce barriers and complexity…
- Do support coordination providers need to be NDIS registered?
- Not always. Providers can deliver support coordination to plan-managed and self-managed participants without NDIS registration. For NDIA-managed (agency-managed) participants, the provider must be registered with the NDIS Quality and Safeguards Commission. Support coordination is not a support that legally requires registration in the way…
- How do I know if a participant has support coordination funding?
- Check the plan under the Capacity Building - Support Coordination budget. It will show whether Support Connection, Coordination of Supports (Level 2) or Specialist Support Coordination is funded, and the amount. The plan or the myplace portal shows remaining funds. Confirm both the funded level and the remaining balance before referring,…
- Can the same organisation deliver support coordination and the participant's other supports?
- Yes, but conflicts of interest must be identified, disclosed and managed. Where one organisation delivers both, the participant must be told they can choose other providers, and the arrangement should not steer them toward the coordinator's own services. The NDIS Commission expects providers to manage this transparently. If independence…
- What should a caseload handover include?
- A good handover includes the current plan and funding balances, service agreements and bookings in place, active provider contacts, the participant's goals and preferences, consent records, any risk or safeguarding information, and progress toward plan-review reporting. Confirm the participant consents to information being shared with the…
- How is support coordination different from plan management?
- Plan management is a financial support - the plan manager pays provider invoices, tracks the budget and handles claims. Support coordination is about connecting and coordinating supports and building the participant's capacity to use their plan. They are funded from different budgets, and a participant can have both. A coordinator does…
- Is support coordination the same as psychosocial recovery coaching?
- They overlap but differ. Psychosocial recovery coaches work with participants with psychosocial disability, using a recovery-oriented approach and mental-health or lived-experience knowledge to build capacity over time. Support coordination is broader and disability-neutral, focused on connecting and coordinating supports. A plan…
- How is support coordination claimed?
- It is claimed in hourly units against the Capacity Building - Support Coordination budget, at or below the price limits set in the NDIS Pricing Arrangements and Price Limits. The funded level - Coordination of Supports or Specialist Support Coordination - determines which line item and price limit applies. Providers claim for time spent…
- Can a participant change support coordinators mid-plan?
- Yes. A participant can change coordinators during a plan if they are not satisfied or their current coordinator is leaving. Check any notice period in the existing service agreement, ensure funding is available for the remainder of the plan, and arrange a handover so nothing is lost. The participant's choice and control drives the change,…
Related NDIS registration groups
- Specialist Support Coordination referrals
- Psychosocial Recovery Coaching referrals
- Plan Management referrals
How to check a provider’s credentials
- NDIS Commission provider register — NDIS registration
- How worker screening works — Worker screening
- Make a complaint to the NDIS Commission — Complaints & conduct