Aged Care Advocacy: Free, Independent Help When You Need It
Aged care advocacy explained: what an advocate does, how the free OPAN service works, when to reach out, and how to call the Aged Care Advocacy Line.
What an aged care advocate does
The free national service
When to reach out
What advocacy is not
How to contact an advocate
Speaking up for yourself
When it is a formal complaint
Frequently asked questions
What does an aged care advocate do?
An advocate helps an older person or their family understand their rights, prepare for meetings, raise concerns and be heard. They support the person to have their own voice rather than making decisions for them or taking over.
Is aged care advocacy free?
Yes. It is delivered by the Older Persons Advocacy Network under a government-funded program, and the service is free, confidential and independent. An advocate works for the older person, not for the provider or government.
How do I contact an aged care advocate?
Call the Aged Care Advocacy Line on 1800 700 600 and you will be connected to the advocacy organisation in your state or territory. The service is free and confidential, generally available on weekdays.
Can an advocate make a complaint for us?
An advocate can help you prepare and lodge a complaint and support you through it, including complaints to the Aged Care Quality and Safety Commission. They are not lawyers, but they help you use the right process confidently.