Backup arrangements and continuity of supports
What happens if you're sick? A practical guide to backup and continuity for independent NDIS support workers — building a network, contingency plans and keeping participants safe.
Why continuity is a safety issue, not just an inconvenience
Map the risk: who can't go without support?
Build a trusted network of fellow workers
Brief your backups properly
Communicating with participants and coordinators
Put contingency into your service agreement
When you genuinely can't arrange cover
Keep your plan alive
Frequently asked questions
What should an independent support worker do if they get sick?
Don't work while contagious or unfit — that protects both you and the participant. Follow a ready-made protocol: contact your backup worker to confirm cover, notify the affected participant and any nominee, let their support coordinator or plan manager know if needed, and confirm the arrangement in writing. Lean on…
How do I build a backup network as a solo support worker?
Get to know two or three dependable independents in your area whose reliability and values you trust. Check they have current worker screening, first aid, insurance and any specific skills your participants need, then agree to cover for each other when unavailable. Build it before you need it, keep contact details…
Do backup workers need the same checks as me?
Yes. Anyone stepping in must meet the same standards — current NDIS Worker Screening, appropriate insurance, first aid, and competence for the specific supports involved. Never send an unvetted person into a participant's home just to fill a gap. A backup should also be briefed properly and, ideally, introduced to the…
Should continuity be covered in my service agreement?
Yes. Include a short section explaining that you may occasionally be unavailable due to illness or emergency, how you'll notify the participant, whether a backup worker may be arranged, and how they'd prefer to handle it. Agreeing this in calm times sets realistic expectations and shows you take their continuity of…
What if none of my backups are available?
Plan for it with participant safety first. Options include safely rescheduling the shift, an informal support or family member covering essential tasks, or another of the participant's providers stepping in. For anything involving health or safety, the escalation path is the relevant emergency or health service. Help…
Do independent workers have to provide backup cover?
You're not an agency with a roster, but the Code of Conduct expects you to deliver supports safely and act on risks — and leaving a high-need participant with no plan is a risk. You don't have to guarantee perfect coverage, but you should reduce the risk with a network, clear plans, and communication so participants…