Finding clients as an independent support worker
How independent NDIS support workers find and keep direct participant clients — coordinators, a findable profile, word of mouth, and building a steady caseload.
Who you can work with
Build relationships with support coordinators
Be findable — a profile participants can search
Win the enquiry
Keep the clients you win
Grow steadily
Frequently asked questions
How do independent support workers find clients?
Mostly through support coordinators, word-of-mouth referrals, and a findable profile that plan-managed and self-managed participants can search. Build coordinator relationships, keep your checks and insurance ready to share, and reply fast to enquiries.
Can I find NDIS clients without a provider?
Yes. As an independent sole trader you contract directly with plan-managed and self-managed participants — you don’t need to work through a provider. NDIA-managed participants, however, need a registered provider.
How do I get support coordinators to refer to me?
Introduce yourself clearly, be reliable and easy to work with, and have your NDIS Worker Screening, insurance and First Aid ready to share so a coordinator can place a participant with you quickly and confidently.
How long does it take to build a caseload?
It varies with your area and availability, but workers who reply fast, build coordinator relationships and deliver reliably often see their first regular clients within a few weeks — then grow through referrals.