Invoice template for independent support workers
What a compliant support-worker invoice needs: name, ABN, participant, support item, dates, hours, rate and total — plus a worked example and plan-manager tips.
Why your invoice matters more than you think
What a compliant invoice must include
Line items: describe the support clearly
A worked example
Sending to plan managers vs self-managed participants
Numbering, copies and record-keeping
Common invoicing mistakes to avoid
Frequently asked questions
What needs to be on a support worker invoice?
Your name and business name, your ABN, the word 'Invoice' (or 'Tax invoice' if GST-registered), a unique invoice number and date, the participant's name, a clear description of the support (ideally the NDIS support item), the dates delivered, hours and rate, the total, how GST applies, your payment details, and payment…
Do I need an ABN to invoice NDIS participants?
Yes, in practice you do. Without an ABN, a payer may be required to withhold tax from your payment, and plan managers expect an ABN on every invoice. Getting an ABN is free through the Australian Business Register. Put your ABN clearly on every invoice you issue.
Do I send invoices to the participant or the plan manager?
It depends on how the participant's plan is managed. For plan-managed participants, send the invoice to their plan manager, who checks it and pays you. For self-managed participants, send it to the participant (or their nominee), who pays you directly. As an unregistered provider you can support both, but not…
Should my invoice show GST?
Only if you're registered for GST — then it's a 'tax invoice' and must show how GST applies. Many NDIS supports are GST-free, so the GST amount is often zero even when you're registered. If you're not registered for GST, don't mention GST at all; just issue a plain invoice. Check your supports with the ATO.
How should I number my invoices?
Use a unique, sequential number for every invoice, such as 2026-001, 2026-002. Sequential numbering keeps your records tidy, helps you spot unpaid or missing invoices, and looks professional. Never reuse a number; if you cancel one, note it or issue a credit rather than deleting the number. Keep copies for at least…
How long do I need to keep copies of invoices?
The ATO generally expects you to keep business records, including invoices you issue, for five years. Save each one as a PDF so it can't be altered, store them in clearly named folders by month or client, and back them up. Self-managed participants also keep your invoices for their own NDIS records.