The NDIS Code of Conduct for independent support workers
The NDIS Code of Conduct explained for independent support workers: the seven elements, what each means day-to-day, and what happens if you breach it.
What the Code of Conduct is (and why it applies to you)
The elements of the Code, in plain English
Rights, respect and self-determination
Privacy and confidentiality
Safe, competent, with care and skill
Integrity, honesty and transparency
Raising and acting on concerns
Preventing and responding to violence, abuse, neglect and exploitation
What happens if you breach the Code
Frequently asked questions
Does the NDIS Code of Conduct apply to unregistered providers?
Yes. The Code applies to all NDIS providers and workers, registered or not. As an independent support worker you are usually an unregistered provider, but you are still personally bound by every element of the Code whenever you deliver supports to a participant.
What are the main elements of the NDIS Code of Conduct?
The Code requires you to respect people's rights and privacy; deliver supports safely and competently with care and skill; act with integrity, honesty and transparency; raise and act on quality and safety concerns; and take all reasonable steps to prevent and respond to violence, abuse, neglect, exploitation and sexual…
Can I be banned for breaching the Code of Conduct?
Yes. The NDIS Commission can take enforcement action against individual workers, including compliance and infringement notices and, in serious cases, a banning order that prevents you from working in the NDIS sector. Banning orders can be recorded publicly on the Commission's register.
Do I need to do any training to follow the Code?
The Code itself is a standard, not a course, but the free NDIS Worker Orientation Module ('Quality, Safety and You') is built around it and is widely expected. Most participants also expect current first aid, CPR and screening. Doing the module helps you show you understand your obligations.
Who enforces the NDIS Code of Conduct?
The NDIS Quality and Safeguards Commission (the NDIS Commission) administers and enforces the Code across Australia. It handles complaints, investigates possible breaches, and can take enforcement action against providers and individual workers.
What should I do if I'm unsure whether something breaches the Code?
Slow down and don't act on a hunch. Document the situation, check the NDIS Commission's guidance, and ask the participant's plan manager or support coordinator if you need a second view. When safety is at stake, act to keep the person safe first and report afterwards.