Refer participants to providers
Novida lets support coordinators refer a participant directly to a suitable NDIS provider with a short note, then track that referral through sent, viewed, accepted and placed — keeping the coordination workflow and outcomes in one dashboard.
A big part of coordination is connecting participants to the right providers — and then following up. Novida makes both fast: refer a participant to a vetted provider in a tap, with a note explaining the need.
Every referral is tracked through clear stages — sent, viewed, accepted, placed — so you can see what is progressing and follow up on what is not, without chasing emails or losing track of outcomes.
Because choice and control sit at the heart of the NDIS, Novida is built for conflict-free referral: you present suitable, verified options rather than steering a participant to a single provider, record the participant’s consent before a referral goes out, and keep a clear history of who was referred and why — evidence you can draw on at plan reviews to show how supports were sourced and progressed.
What’s included
- Refer a participant to any verified provider in a tap
- Match by category, service area and live availability
- Attach a note explaining the participant’s needs and goals
- Referral tracking through sent, viewed, accepted and placed
- Multiple referrals per participant to build a full support team
- Caseload-wide view of every open referral in one place
- Referrals attributed to you as a warm, coordinator-assessed introduction
- A clear referral history that supports plan-review evidence
Why it helps
Refer in a tap
Send a participant to a suitable provider with a note about their needs, straight from your dashboard.
Track to outcome
Follow each referral from sent to placed, so you know what landed and what needs a nudge.
Refer with confidence
Match participants to verified providers with the categories, areas and availability that fit.
Build a whole team
Send several referrals for one participant and track each support — OT, SIL, community access — through to placement.
Stay conflict-free
Present verified options and record consent, so referrals reflect the participant’s choice rather than a single steer.
Frequently asked questions
Can I track what happens to a referral?
Yes. Each referral moves through clear stages — sent, viewed, accepted and placed — so you can see outcomes and follow up on anything that stalls.
Which providers can I refer to?
Any verified provider on Novida. You can match by category, service area and availability to find the right fit for your participant.
Does the provider know it came from me?
Yes. Referrals are attributed to you, so providers know it is a warm, coordinator-assessed introduction and respond accordingly.
Is this conflict-free and in line with choice and control?
Yes. Novida is built to present suitable, verified options rather than steer a participant to one provider, so referrals support the participant’s choice and control.
Do I need the participant’s consent to refer?
Yes. You should confirm the participant is happy to be referred before sending, and Novida keeps a record of the referral so your consent process is clear.
Can I refer one participant to several providers?
Yes. You can send multiple referrals per participant to build a full support team and track each one separately through to placement.