Question 1

Can I track what happens to a referral?

Accepted Answer

Yes. Each referral moves through clear stages — sent, viewed, accepted and placed — so you can see outcomes and follow up on anything that stalls.

Question 2

Which providers can I refer to?

Accepted Answer

Any verified provider on Novida. You can match by category, service area and availability to find the right fit for your participant.

Question 3

Does the provider know it came from me?

Accepted Answer

Yes. Referrals are attributed to you, so providers know it is a warm, coordinator-assessed introduction and respond accordingly.

Question 4

Is this conflict-free and in line with choice and control?

Accepted Answer

Yes. Novida is built to present suitable, verified options rather than steer a participant to one provider, so referrals support the participant’s choice and control.

Question 5

Do I need the participant’s consent to refer?

Accepted Answer

Yes. You should confirm the participant is happy to be referred before sending, and Novida keeps a record of the referral so your consent process is clear.

Question 6

Can I refer one participant to several providers?

Accepted Answer

Yes. You can send multiple referrals per participant to build a full support team and track each one separately through to placement.

Refer participants to providers