Support coordinator directory
Novida’s support coordinator directory lets coordinators publish a verified listing that participants search by suburb, specialty, coordination level (2 or 3), language and availability. On a team account each coordinator can target up to 30 suburbs, and enquiries are always free to receive.
Independent support coordinators often compete with large organisations for visibility, and participants searching outside their networks rarely find them. Novida evens that out with a dedicated, verified directory built specifically for support coordination — a place where participants and families search for the coordinator who genuinely fits their situation, not just the biggest provider on the list.
Your listing puts the details that matter front and centre — your specialties, coordination level, the languages you speak, your live caseload status and the suburbs you cover — so every enquiry you receive is already well-matched to what you offer and where you work. Participants filter the directory by these same fields, which means the people who reach out are the people you can genuinely help.
On a team account, the practice shares one presence in the directory while each coordinator keeps their own profile — their own specialties, languages, caseload status and up to 30 target suburbs. Whether you are an independent coordinator building a first caseload or a multi-coordinator practice covering a wide region, the directory reflects exactly who does what and where.
What’s included
- Verified support coordinator listing searchable by participants and families
- Specialty tags and coordination level (Level 2 Coordination or Level 3 Specialist Support Coordination)
- Up to 30 target suburbs per coordinator
- Languages spoken, for participants seeking a coordinator who shares their language
- Live caseload status — accepting, waitlist or full
- Matched enquiries delivered straight to your inbox
- SMS enquiry alerts on paid plans
- Individual profiles for every coordinator on a team account
Why it helps
Searchable by fit
Participants filter by specialty, coordination level, language and area, so you are found by the people you can actually help.
Up to 30 target suburbs
Cover the areas you serve precisely — and on a team account, each coordinator sets their own suburb list.
Verified and trusted
A verified badge and clear caseload status build the trust that turns a profile view into a genuine enquiry.
Language matching
List the languages you speak so participants from CALD communities can find a coordinator who understands them.
Caseload status that is current
Show whether you are accepting, on a waitlist or full, so the enquiries you receive match your real capacity.
Frequently asked questions
How does matching work?
Participants search and filter the directory by specialty, coordination level, language and suburb. Your listing appears when it matches what they are looking for, so the enquiries you receive are aligned with what you offer and where you work.
How many suburbs can I target?
Every coordinator profile can target up to 30 suburbs, whether you list solo or as a team practice. On a team account, each coordinator on the practice keeps their own list of up to 30 suburbs.
Can I list my specialties?
Yes. Add specialty tags so participants and families looking for experience in a particular area — for example psychosocial, complex needs or a specific disability type — can find you directly.
Is the difference between Level 2 and Level 3 shown on my listing?
Yes. Your coordination level is shown clearly, so participants can tell whether you provide Level 2 Coordination of Supports or Level 3 Specialist Support Coordination before they enquire.
Is the directory free for participants?
Yes. Participants search and enquire for free — and support coordinators receive unlimited enquiries with SMS alerts, free.
Can I show whether I am accepting participants?
Yes. Your listing shows a clear caseload status — accepting, waitlist or full — so enquiries match your real capacity.