Team & practice accounts
Novida team accounts let a support coordination practice add multiple coordinators under one account, with a shared enquiry inbox, per-coordinator target suburbs and individual caseloads. It is completely free for unlimited coordinators — no subscription and no per-seat fees.
As a coordination practice grows, juggling separate logins, listings and enquiry threads quickly becomes a mess. Novida’s team account puts the whole practice on a single account, with a clear split between shared tools the practice uses together and individual tools each coordinator controls.
The practice shares one enquiry inbox, while each coordinator keeps their own target suburbs, specialties, caseload and assigned participants. Enquiries can be triaged centrally and assigned to the right person, and the combined caseload can be viewed by owner so nothing falls through the cracks.
Pricing is deliberately simple — completely free for unlimited coordinators, with no per-seat fees and no subscription. Add or remove coordinators at any time and there is never a cost, so you can grow the team or cover leave freely.
What’s included
- Unlimited coordinators on one free account
- Completely free with no per-seat fees
- Shared practice enquiry inbox with assignment
- Per-coordinator target suburbs (up to 30 each)
- Individual specialties and profiles per coordinator
- Separate caseloads tracked per coordinator
- Combined caseload view filterable by owner
- Add or remove coordinators anytime without price changes
Why it helps
One account, many coordinators
Put your whole practice under a single subscription instead of separate logins and listings.
Flat, predictable pricing
The free team account covers unlimited coordinators, with no per-seat fees and no surprises as you grow.
Shared enquiry inbox
New enquiries land in a shared inbox and can be assigned to the right coordinator.
Per-coordinator suburbs
Each coordinator targets their own list of up to 30 suburbs, so coverage reflects who actually serves where.
Caseload visibility by owner
See the combined caseload across the practice and filter by coordinator to track who owns what.
Frequently asked questions
How much does a team account cost?
A team account is completely free for unlimited coordinators, with no per-seat fees. Adding or removing coordinators never changes the price.
Is there a per-seat fee for extra coordinators?
No. There are no per-seat fees at all. Whether you have two coordinators or twenty, it stays completely free.
Can each coordinator target different suburbs?
Yes. Every coordinator on the team sets their own list of up to 30 target suburbs, and the practice listing reflects the combined coverage.
Is the inbox shared or individual?
The enquiry inbox is shared across the practice and enquiries can be assigned to a specific coordinator, while caseloads are tracked per coordinator.
Can coordinators see each other’s caseloads?
The practice can view the combined caseload and filter it by coordinator, so the team has visibility of who owns what while each coordinator manages their own participants.
What happens to a participant when a coordinator leaves?
When a coordinator leaves, their participants can be reassigned to another coordinator on the team. Removing a coordinator does not change your cost, since it is completely free with no per-seat fees.