Question 1

How much does a team account cost?

Accepted Answer

A team account is a flat $129/month for unlimited coordinators, with no per-seat fees. Adding or removing coordinators never changes the price.

Question 2

Is there a per-seat fee for extra coordinators?

Accepted Answer

No. There are no per-seat fees at all. Whether you have two coordinators or twenty, the cost stays at a flat $129/month.

Question 3

Can each coordinator target different suburbs?

Accepted Answer

Yes. Every coordinator on the team sets their own list of up to 30 target suburbs, and the practice listing reflects the combined coverage.

Question 4

Is the inbox shared or individual?

Accepted Answer

The enquiry inbox is shared across the practice and enquiries can be assigned to a specific coordinator, while caseloads are tracked per coordinator.

Question 5

Can coordinators see each other’s caseloads?

Accepted Answer

The practice can view the combined caseload and filter it by coordinator, so the team has visibility of who owns what while each coordinator manages their own participants.

Question 6

What happens to a participant when a coordinator leaves?

Accepted Answer

When a coordinator leaves, their participants can be reassigned to another coordinator on the team. Removing a coordinator does not change your cost, since pricing is a flat $129/month with no per-seat fees.

Team & practice accounts