Question 1

Who can see my contact details when I enquire?

Accepted Answer

Only the providers you choose to send the enquiry to, and only after they respond. Until then your phone and email stay private on Novida.

Question 2

Why do I need to verify by SMS?

Accepted Answer

A one-time SMS code keeps the marketplace genuine. It means providers can trust that enquiries are real, so they prioritise and respond to them faster.

Question 3

Does enquiring cost anything?

Accepted Answer

No. Sending enquiries is free for participants and there is no obligation to proceed with any provider who responds.

Question 4

Can I send my enquiry to several providers at once?

Accepted Answer

Yes. You can send the same enquiry to one provider or to a shortlist of several at the same time, so you can compare responses without filling in a separate form for each.

Question 5

What happens after I send my enquiry?

Accepted Answer

Your enquiry goes only to the providers you chose. They can respond through Novida, and you can track each enquiry’s status in your free account and reply when you are ready.

Question 6

Do I need an approved NDIS plan to enquire?

Accepted Answer

No. You can enquire whether you are plan managed, self-managed, NDIA managed or still planning ahead — just share your timeframe and the providers can take it from there.

One-minute verified enquiries