What is the difference between the NDIA and the NDIS Commission?

The NDIA runs the scheme, handling access, plans, funding and payments. The NDIS Quality and Safeguards Commission is a separate regulator that oversees the quality and safety of providers and workers and handles complaints about them. In short, the NDIA is about your plan and money, while the Commission is about the standard and safety of your services.

Which number do I call about my plan or funding?

Call the NDIA on 1800 800 110 for anything about your access to the scheme, your plan, your funding or a payment. If you use TTY, call 1800 555 677. This is the right line for questions like applying, understanding your plan, or asking about how much funding you have.

Which number do I call to complain about a provider?

Call the NDIS Quality and Safeguards Commission on 1800 035 544. This is the body that regulates providers and workers and handles complaints about them. Whether it is about the quality of a service, a worker's conduct, or a safety concern, the Commission is the right place to raise it.

Are the NDIA and the NDIS Commission the same organisation?

No, they are two separate bodies with different jobs. The NDIA runs the NDIS, dealing with your plan, funding and payments. The NDIS Commission is an independent regulator focused on the quality and safety of providers and workers. Which one you contact depends on whether your issue is about your plan or about a service.

Who handles worker screening?

The NDIS Quality and Safeguards Commission oversees worker screening as part of its role in keeping the sector safe. This is one of several ways it works to make sure the people delivering NDIS supports are suitable. If you have questions or concerns about worker conduct or safety, the Commission is who to contact, on 1800 035 544.

I do not know which body to call. What should I do?

Do not let uncertainty stop you from reaching out. Either line can listen to your situation and point you to the right place. As a guide, call the NDIA on 1800 800 110 for plan and funding matters, and the NDIS Commission on 1800 035 544 for concerns about a provider or worker's quality, safety or conduct.

A support worker treated me badly. Who do I contact?

Contact the NDIS Quality and Safeguards Commission on 1800 035 544, as it handles concerns about the conduct, quality and safety of workers and providers. If you were ever in immediate danger, call 000 first, then follow up with the Commission once you are safe. Raising a concern is your right and can help keep services safer.

NDIA vs the NDIS Commission: who does what

The agency that runs your plan vs the body that regulates providers — and who to call for what.

People often use the words NDIA and NDIS Commission as if they mean the same thing, but they are two separate bodies with different jobs. Knowing which is which saves you time when you need to sort something out.

This guide explains what each one does, who to call for what, and gives some everyday examples so you can quickly work out where your question or concern belongs.

In this guide

The NDIA runs the scheme: your access, plan, funding and payments. Call 1800 800 110.
The NDIS Quality and Safeguards Commission regulates providers and workers, covering quality, safety, conduct and worker screening. Call 1800 035 544.
They are two separate bodies, so the right contact depends on the kind of problem you have.
Questions about your plan or funding go to the NDIA; complaints about a provider or worker go to the Commission.
If you are unsure, a quick call to either can point you to the right place.

Two separate bodies

The NDIS is supported by two different organisations that often get mixed up. The National Disability Insurance Agency, or NDIA, is the body that runs the scheme. The NDIS Quality and Safeguards Commission, usually called the NDIS Commission, is a separate regulator that looks after quality and safety.

Because they do different jobs, the right one to contact depends on what you need. Sending a question to the wrong body will not cause harm, but it can slow things down while you get pointed to the right place.

The simplest way to remember it: the NDIA is about your plan and your money, while the Commission is about the standard and safety of the services you receive. Keep that split in mind and most questions become easy to place.

What the NDIA does

The NDIA is responsible for the running of the NDIS itself. This includes deciding who can access the scheme, building your plan with you, setting your funding, and making sure payments to providers are handled.

If your question is about getting into the NDIS, understanding or changing your plan, how much funding you have, or a payment issue, the NDIA is who you want. You can reach it on 1800 800 110, with a TTY service on 1800 555 677.

Your Local Area Coordinator or Early Childhood partner works within this side of the system, helping you use your plan and connect with supports. So anything to do with the shape of your plan and your funding sits with the NDIA.

What the NDIS Commission does

The NDIS Quality and Safeguards Commission is the regulator for NDIS providers and workers. Its focus is on quality and safety: making sure services are delivered to the right standard and that participants are safe.

The Commission handles complaints about providers and workers, looks into concerns about conduct, oversees worker screening, and works to keep the sector safe. If something has gone wrong with the way a service was delivered, or you have a worry about a worker's behaviour, this is the body that deals with it.

You can contact the Commission on 1800 035 544. It also has a role in helping providers understand their responsibilities, but from a participant's point of view, it is the place to raise concerns about the safety and quality of your supports.

Who to call for what

A good rule of thumb is to ask whether your issue is about your plan or about a service. If it is about your plan, funding or a payment, call the NDIA on 1800 800 110. If it is about the quality, safety or conduct of a provider or worker, call the Commission on 1800 035 544.

So an access request, a plan review or a funding question is an NDIA matter. A complaint that a support worker treated you badly, or that a provider is not delivering safe services, is a Commission matter.

If you are genuinely unsure which body handles your issue, do not let that stop you from reaching out. Either line can listen to what is going on and point you to the right place, so you are never stuck.

Common situations and where they go

Say you want to apply for the NDIS, or you think your plan does not have enough funding for your needs. These are about the scheme and your plan, so they go to the NDIA on 1800 800 110.

Now say a support worker was rude or unsafe, a provider billed for support they did not give, or you are worried about how a service is being run. These are about quality, safety and conduct, so they go to the NDIS Commission on 1800 035 544.

A few more: checking a claim on your plan or updating your details is NDIA; raising a concern about a worker's conduct is the Commission. And in any situation where someone's safety is at immediate risk, call 000 first, then follow up with the right body once everyone is safe.

Frequently asked questions

What is the difference between the NDIA and the NDIS Commission?: The NDIA runs the scheme, handling access, plans, funding and payments. The NDIS Quality and Safeguards Commission is a separate regulator that oversees the quality and safety of providers and workers and handles complaints about them. In short, the NDIA is about your plan and money, while the Commission is about the standard and safety of your services.
Which number do I call about my plan or funding?: Call the NDIA on 1800 800 110 for anything about your access to the scheme, your plan, your funding or a payment. If you use TTY, call 1800 555 677. This is the right line for questions like applying, understanding your plan, or asking about how much funding you have.
Which number do I call to complain about a provider?: Call the NDIS Quality and Safeguards Commission on 1800 035 544. This is the body that regulates providers and workers and handles complaints about them. Whether it is about the quality of a service, a worker's conduct, or a safety concern, the Commission is the right place to raise it.
Are the NDIA and the NDIS Commission the same organisation?: No, they are two separate bodies with different jobs. The NDIA runs the NDIS, dealing with your plan, funding and payments. The NDIS Commission is an independent regulator focused on the quality and safety of providers and workers. Which one you contact depends on whether your issue is about your plan or about a service.
Who handles worker screening?: The NDIS Quality and Safeguards Commission oversees worker screening as part of its role in keeping the sector safe. This is one of several ways it works to make sure the people delivering NDIS supports are suitable. If you have questions or concerns about worker conduct or safety, the Commission is who to contact, on 1800 035 544.
I do not know which body to call. What should I do?: Do not let uncertainty stop you from reaching out. Either line can listen to your situation and point you to the right place. As a guide, call the NDIA on 1800 800 110 for plan and funding matters, and the NDIS Commission on 1800 035 544 for concerns about a provider or worker's quality, safety or conduct.
A support worker treated me badly. Who do I contact?: Contact the NDIS Quality and Safeguards Commission on 1800 035 544, as it handles concerns about the conduct, quality and safety of workers and providers. If you were ever in immediate danger, call 000 first, then follow up with the Commission once you are safe. Raising a concern is your right and can help keep services safer.

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Official NDIS sources

Novida is an independent directory, not the NDIA. We explain each form in plain English and link you to the official copy — always download and submit the current version from the official website, as forms are updated from time to time.