What is the main NDIS phone number?

The main number is 1800 800 110. This connects you to the NDIA for questions about access, plans, funding and general enquiries. It is the right line for most participants, families and carers. If you use TTY, call 1800 555 677 instead. Have your NDIS number handy if you have one.

Who do I call to complain about a provider or worker?

Call the NDIS Quality and Safeguards Commission on 1800 035 544. This is the body that looks after the quality and safety of NDIS supports. You can raise a complaint about a provider or worker, or a concern about safety. You do not need every detail worked out before you call.

How do I access the my NDIS portal?

The my NDIS participant portal is reached through your myGov account, once your myGov is linked to the NDIS. After logging in, you can view your plan, check budgets and see claims against your funding. If you have not set it up before, your Local Area Coordinator or the NDIA can help you get started.

Is there an NDIS app?

Yes. The my NDIS app lets you manage your plan from your phone. You can check budgets, view your supports and keep an eye on claims when you are out and about. It covers many of the same tasks as the online portal, in a form that is easy to use on the go.

Can I get an interpreter when I contact the NDIS?

Yes. If English is not your first language, the NDIS can arrange an interpreter so you can talk through your questions comfortably. When you call, let the person know which language you need and they can organise it. This service means language does not have to be a barrier to getting help.

What is the difference between the NDIA and the NDIS Commission?

The NDIA runs the scheme, handling your access, plan, funding and payments, and you reach it on 1800 800 110. The NDIS Quality and Safeguards Commission is a separate body that regulates providers and workers and handles complaints about them, on 1800 035 544. Which one you call depends on your question.

Who should I call in an emergency?

In an emergency where someone's life or safety is at immediate risk, call 000 straight away for police, fire or ambulance. Do not wait on an NDIS phone line. Once everyone is safe, you can follow up with the NDIA or the NDIS Commission about anything that needs to be reported or reviewed.

NDIS contact details: phone numbers, portal and who to call

The key NDIS phone numbers, the my NDIS portal and app, and who to contact for what.

When you need help with the NDIS, the hardest part is often knowing who to call. Different bodies and people look after different things, so the right contact depends on whether your question is about your plan, a problem with a provider, or day-to-day support.

This guide walks through the main NDIS phone numbers, the online tools you can use to manage your plan, and the local people who can help you week to week. Keep these details handy so you always know where to turn.

In this guide

Call the NDIA on 1800 800 110 for access, plans, funding and general enquiries. TTY users can call 1800 555 677.
Call the NDIS Quality and Safeguards Commission on 1800 035 544 to raise concerns about a provider or worker, or about quality and safety.
Use the my NDIS portal (through myGov) and the my NDIS app to check budgets, view claims and manage your plan.
Your Local Area Coordinator, Early Childhood partner, plan manager or support coordinator can help with everyday questions.
Interpreters are available, and in a life-threatening emergency you should always call 000 first.

The main NDIS phone numbers

The National Disability Insurance Agency (NDIA) runs the NDIS. For most questions about getting into the scheme, your plan, your funding or general information, the number to call is 1800 800 110. This is the main line for participants, families, carers and anyone thinking about applying.

The line can help you with things like checking on an access request, understanding a plan, updating your contact details, or asking a general question about how the NDIS works. If you are deaf or find it hard to hear or speak on the phone, you can use the TTY service on 1800 555 677.

It helps to have your NDIS number ready if you have one, along with a pen and paper to note down any reference numbers or names. If you are calling about someone you support, be ready to explain your relationship to them, as there may be privacy checks.

The NDIS Commission — complaints and safety

The NDIS Quality and Safeguards Commission is a separate body from the NDIA. It looks after the quality and safety of NDIS supports and services. If something has gone wrong with a provider or a support worker, this is who you contact.

You can call the Commission on 1800 035 544 to make a complaint about a provider or worker, to raise a concern about the safety of a service, or to report something that does not feel right. This includes worries about the way you are being treated, the standard of support, or the conduct of a worker.

You do not have to have all the details worked out before you call. The Commission can talk you through your options and explain what happens next. Raising a concern is your right, and it can help make services safer for you and for other participants.

The my NDIS portal and app

Much of the day-to-day management of your plan can be done online. The my NDIS participant portal is reached through your myGov account, once you have linked it to the NDIS. From there you can view your plan, check your budgets and see claims that have been made against your funding.

There is also the my NDIS app, which lets you do many of the same things from your phone. It is a handy way to keep an eye on your budget when you are out and about, or to look up details of your supports quickly.

If you have never used the portal before, your Local Area Coordinator or the NDIA can help you get set up. Logging in regularly is one of the best ways to stay on top of your plan and spot anything unexpected early.

Your local contacts

Alongside the phone lines and online tools, there are people whose job is to help you day to day. A Local Area Coordinator (often called an LAC) can help you understand and use your plan, connect with services, and link in with your community. If your plan is for a young child, an Early Childhood partner plays a similar role.

If you have a plan manager, they handle the paperwork and payments for your providers, and can answer questions about your spending and invoices. A support coordinator, if you have one funded in your plan, helps you find and set up the supports you need.

These local contacts are usually the quickest people to reach for everyday questions. Keep their names and numbers somewhere easy to find, so you know exactly who to ring when a question comes up.

Getting help in other languages or an emergency

If English is not your first language, you can still get help. The NDIS can arrange an interpreter so you can talk through your questions in the language you are most comfortable with. When you call, let the person know which language you need, and they can organise this for you.

There is also support for people who are deaf or hard of hearing through the TTY service on 1800 555 677, and other options can be discussed when you make contact.

In an emergency where someone's life or safety is at immediate risk, do not wait on an NDIS line. Call 000 straight away for police, fire or ambulance. Once everyone is safe, you can follow up with the NDIA or the NDIS Commission about anything that needs to be reported or reviewed.

Frequently asked questions

What is the main NDIS phone number?: The main number is 1800 800 110. This connects you to the NDIA for questions about access, plans, funding and general enquiries. It is the right line for most participants, families and carers. If you use TTY, call 1800 555 677 instead. Have your NDIS number handy if you have one.
Who do I call to complain about a provider or worker?: Call the NDIS Quality and Safeguards Commission on 1800 035 544. This is the body that looks after the quality and safety of NDIS supports. You can raise a complaint about a provider or worker, or a concern about safety. You do not need every detail worked out before you call.
How do I access the my NDIS portal?: The my NDIS participant portal is reached through your myGov account, once your myGov is linked to the NDIS. After logging in, you can view your plan, check budgets and see claims against your funding. If you have not set it up before, your Local Area Coordinator or the NDIA can help you get started.
Is there an NDIS app?: Yes. The my NDIS app lets you manage your plan from your phone. You can check budgets, view your supports and keep an eye on claims when you are out and about. It covers many of the same tasks as the online portal, in a form that is easy to use on the go.
Can I get an interpreter when I contact the NDIS?: Yes. If English is not your first language, the NDIS can arrange an interpreter so you can talk through your questions comfortably. When you call, let the person know which language you need and they can organise it. This service means language does not have to be a barrier to getting help.
What is the difference between the NDIA and the NDIS Commission?: The NDIA runs the scheme, handling your access, plan, funding and payments, and you reach it on 1800 800 110. The NDIS Quality and Safeguards Commission is a separate body that regulates providers and workers and handles complaints about them, on 1800 035 544. Which one you call depends on your question.
Who should I call in an emergency?: In an emergency where someone's life or safety is at immediate risk, call 000 straight away for police, fire or ambulance. Do not wait on an NDIS phone line. Once everyone is safe, you can follow up with the NDIA or the NDIS Commission about anything that needs to be reported or reviewed.

Explore more NDIS resources

Official NDIS sources

Novida is an independent directory, not the NDIA. We explain each form in plain English and link you to the official copy — always download and submit the current version from the official website, as forms are updated from time to time.