Solo Support Worker OS
The Solo Support Worker OS is the business back-office built into Novida’s Solo ($29/month) and Pro ($79/month) plans. From one dashboard you run your whole book as a sole trader — your client list, your availability and schedule, your participant enquiries and contacts, and the money side, including invoicing plan managers.
Being an independent support worker means you are running a business, not just doing shifts — and most people try to run it across a phone, a paper diary and a shoebox of receipts. The Solo Support Worker OS puts the whole thing in one dashboard, so the admin takes minutes instead of evenings.
Everything lives together: your client list with the details and notes for each participant, your availability and schedule so you can see your week at a glance, and your enquiries and contacts so no promising lead goes cold. The money side sits right alongside, so quoting, invoicing and getting paid are not a separate chore in a separate app.
It is built for a sole trader, not a big agency — simple enough to run yourself, complete enough that you do not need five other tools. Solo covers the essentials to get organised; Pro adds more room as your book grows. Either way, the business back-office is one place, and it is yours.
What’s included
- One dashboard for your whole independent business
- A client list with notes and details per participant
- Your availability and a schedule of your week
- Every participant enquiry and contact in one place
- The money side — quotes, invoices and what you are owed
- Invoice plan managers with NDIS-itemised line items
- Built for a sole trader, not a big agency
- Included on Solo ($29/month) and Pro ($79/month)
Why it helps
Everything in one place
Clients, schedule, enquiries and money live in a single dashboard, so you are not stitching together five different apps.
Your client list, organised
Keep the details and notes for each participant together, so the context is there whenever you need it.
See your week at a glance
Manage your availability and schedule in one view, so you know what is on and when you are free for more work.
The money side, sorted
Quote, invoice plan managers and track what you are owed without leaving the dashboard or opening another tool.
Built for a sole trader
Simple enough to run on your own, complete enough that you do not need an agency’s systems behind you.
Frequently asked questions
What is the Solo Support Worker OS?
It is the business dashboard built into Novida’s Solo and Pro plans — one place for an independent support worker to run their client list, schedule, enquiries and the money side, instead of using a handful of separate tools.
What plans include it?
The business dashboard comes with Solo ($29/month) and Pro ($79/month). A free profile keeps you listed and discoverable; Solo and Pro add the tools to receive enquiries and run the business.
What is the difference between Solo and Pro?
Both give you direct enquiries and the business dashboard. Solo ($29/month) covers the essentials for getting organised, while Pro ($79/month) adds more room as your client book and enquiry volume grow.
Can I manage my clients and schedule here?
Yes. Your client list, notes, availability and schedule all live in the one dashboard, so you can see who you support and what your week looks like at a glance.
Does it handle invoicing?
Yes. You can create NDIS-itemised invoices and send them straight to a participant’s plan manager, then track what is submitted, pending and paid — all from the same place.
Is it built for a big team?
No — it is designed for a sole trader running their own book. It is simple enough to manage yourself, without the overhead of systems built for a large agency.