Question 1

Does a Novida account cost anything?

Accepted Answer

No. A participant account is completely free, with no card required — you only use it to organise and track your own NDIS search.

Question 2

What does the enquiry status show me?

Accepted Answer

Each enquiry shows where it is up to — Received, In progress, Matched or Declined — reflecting how the provider or coordinator has responded, so you know what is still open.

Question 3

Can I use it on my phone and computer?

Accepted Answer

Yes. Your saved providers, homes, alerts and enquiry history sync to your account, so everything is there on any device.

Question 4

Is my information private?

Accepted Answer

Yes. Your account is yours alone — your search, saved lists and enquiry history are kept private and secure, and are only used to organise your own NDIS search.

Question 5

Do I need an account to browse providers?

Accepted Answer

No. You can browse the directory freely without an account — you only need one to save providers, set alerts and track the enquiries you send.

Question 6

Can a family member help manage it?

Accepted Answer

Yes. Many families and carers run an account together on a participant’s behalf, sharing the shortlist and keeping an eye on enquiry responses in one place.

Enquiry tracking & saved providers