Enquiry tracking & saved providers
A Novida account lets NDIS participants and families track every enquiry they send — Received, In progress, Matched — in one place, alongside saved providers, saved homes and vacancy alerts. It is completely free and keeps your whole NDIS search organised.
Searching for NDIS supports across several providers gets messy fast — who did you enquire with, who replied, and what were you still waiting on? A free Novida account keeps the whole search in one place, so you never lose track of where things are up to.
Every enquiry you send is tracked with a clear status, so you can see at a glance who has responded and what is still open. Your saved providers, coordinators and homes live in the same account as your vacancy alerts, so nothing slips between sessions or gets buried in your inbox.
It is built for real life — start the search on your phone on the bus, pick it up later on the laptop at home, and everything is exactly where you left it. The account is completely free for participants and families, with no card and no cost, ever.
What’s included
- Status tracking for every enquiry — Received, In progress, Matched
- Saved providers, coordinators and homes in one shortlist
- Vacancy and provider alerts managed in one place
- Your whole NDIS search synced across devices
- A clear history of who you contacted and when
- No card and no cost — ever
- Set up in seconds
- Private and secure
Why it helps
See every enquiry’s status
Track each enquiry from Received to Matched, so you always know who replied and what is still pending.
Save your shortlist
Bookmark providers, coordinators and homes you like and come back to them any time, on any device.
Manage alerts in one place
Keep your vacancy and provider alerts organised, and update them as your needs change.
Pick up on any device
Your saved providers, alerts and enquiry history sync to your account, so the search is wherever you are.
Private and secure
Your account is yours alone — your search, saved lists and enquiry history stay private and protected.
Frequently asked questions
Does a Novida account cost anything?
No. A participant account is completely free, with no card required — you only use it to organise and track your own NDIS search.
What does the enquiry status show me?
Each enquiry shows where it is up to — Received, In progress, Matched or Declined — reflecting how the provider or coordinator has responded, so you know what is still open.
Can I use it on my phone and computer?
Yes. Your saved providers, homes, alerts and enquiry history sync to your account, so everything is there on any device.
Is my information private?
Yes. Your account is yours alone — your search, saved lists and enquiry history are kept private and secure, and are only used to organise your own NDIS search.
Do I need an account to browse providers?
No. You can browse the directory freely without an account — you only need one to save providers, set alerts and track the enquiries you send.
Can a family member help manage it?
Yes. Many families and carers run an account together on a participant’s behalf, sharing the shortlist and keeping an eye on enquiry responses in one place.