What happens if your SIL provider exits?
What to do if your SIL provider gives notice, closes or exits the market, how your support is protected, and how to move to a new provider smoothly
What happens to my support if my provider exits?
What are my rights if a provider gives notice?
How do I move to a new provider?
Why providers exit — and why it changes your response
Your home is separate from your support provider
Provider exits in a shared SIL home
What should transfer to your new provider
Frequently asked questions
What happens if my SIL provider closes or exits?
Your SIL funding stays with you, not the provider, so you engage a new provider to deliver your support rather than losing it. Your service agreement should set the notice period the provider must give, creating time to arrange a replacement, and continuity of your essential support should be maintained.
Will I lose my support if my provider exits?
No. Because the funding is attached to you, you can move it to a new provider. The priority through a provider exit is continuity — your essential support should keep running while you transition to someone new.
What notice must a SIL provider give?
Reasonable notice as set out in your service agreement. It's worth checking that notice period now, before you ever need it, because a long or unclear one can make transitions harder. If an exit puts your support or safety at risk, you can escalate.
How do I move to a new SIL provider quickly?
Confirm the end date in writing, get a support coordinator to find replacements, share your Roster of Care and needs with prospective providers, arrange an overlap or clean handover so support isn't interrupted, and sign a new agreement with a confirmed start date before the old one ends.
Who helps if my SIL provider exit leaves a gap?
Raise it urgently with your support coordinator, who can find a new provider and coordinate the handover. If your support or safety is at risk, you can also contact the NDIS Quality and Safeguards Commission.
Does my SIL provider exiting mean I have to move house?
Not by itself — your SIL support and your housing are separate arrangements, so a SIL provider leaving is a change of who supports you, not a loss of your home. When your housing agreement and support agreement are kept separate, a new provider can step in to deliver support in the same house. If your provider is also…
Can I keep my current support workers if the provider changes?
Often yes — many support workers move across to the incoming provider, so the people you know may keep supporting you even though the organisation changes. It isn't guaranteed, so it is worth asking both the outgoing and incoming providers early whether workers are transferring. Keeping familiar workers can make the…
What if my SIL provider closes suddenly with no notice?
Treat it as urgent and focus on continuity — contact your support coordinator immediately to arrange interim support, and share your Roster of Care and key information with a replacement provider as fast as you can. Your funding stays with you, so support can be re-established, but a sudden closure needs quick action.…