The kit every independent support worker actually needs
A practical checklist of the equipment and supplies an independent NDIS support worker needs — PPE, phone, invoicing, ID and car essentials, plus what plans cover.
Start with the essentials, not the wish list
PPE and infection control
Manual-handling awareness (not equipment you buy)
Your phone — the office in your pocket
A simple invoicing and notes system
ID and looking professional
Car essentials for community and transport supports
What you provide vs what the plan covers
The one-page kit checklist
Frequently asked questions
What equipment does an independent support worker need?
Less than you'd expect. The core kit is PPE (gloves, masks, sanitiser), a smartphone for admin, a simple invoicing and notes system, photo ID, and car essentials if you drive clients. Specialised equipment like hoists and mobility aids belongs to the participant and is funded through their plan — you use it, you don't…
Do I have to buy PPE myself?
Yes — PPE like gloves, masks and hand sanitiser are consumables you provide as part of doing your job safely and professionally. They're inexpensive, easy to restock, and generally tax-deductible as a work expense. Keep a small sealed supply in your bag so you're never caught without them.
Do I need to provide mobility aids or hoists?
No. Equipment specific to a participant's needs — hoists, mobility aids, assistive technology, prescribed consumables — is funded through their NDIS plan and belongs to them. You're trained to use it safely, but you never supply it. If a support needs special equipment, it should already be in place before you start.
What software do I need to start?
Just two systems: a way to invoice and a way to keep progress notes. Free invoice templates and a secure notes app are enough at first. Your invoice must show your name, ABN, dates, hours, rate and payment details. Upgrade to paid accounting or care-management software once your client numbers justify it.
Do I need insurance to cover my car for support work?
If you transport participants or use your car for work, check that your car insurance actually covers work use and carrying clients — standard personal policies may not. Also track your work kilometres, since car costs for genuine work travel are generally tax-deductible. Confirm the current method and rates with the…
Should I wear a uniform or ID?
A uniform isn't required, but a simple photo ID or lanyard reassures participants and families, especially on a first visit. Dress practically and cleanly with closed-in shoes. Keep digital copies of your screening check, insurance and First Aid certificate on your phone — people often ask to see them.