NDIS Cancellation & No-Show Charging Rules
NDIS cancellation rules explained: what a short notice cancellation is, when a provider can charge for a no-show, and how it's claimed from your budget.
Life happens, and sometimes you need to cancel a support. But NDIS cancellation rules mean a late cancellation or a no-show can still be charged to your plan, so it pays to understand how they work. This guide explains what counts as short notice, when a provider can claim, and how to protect your budget — in calm, plain English.
Why cancellation charges exist
What counts as 'short notice'
When a provider can actually charge
How much can be charged
What isn't chargeable
Protecting your budget
If you think a charge is wrong
Frequently asked questions
What are the NDIS cancellation rules?
If you cancel a support at short notice or don't show up, a provider can claim for the lost time, up to the full agreed fee within the Pricing Arrangements cap. Short notice currently means less than seven clear days, and the terms must be in your service agreement.
How much notice do I need to cancel an NDIS support?
Under the current Pricing Arrangements, you generally need to give at least seven clear days' notice to avoid a short notice cancellation charge. The exact timeframe can change, so check the latest rules and your service agreement, and give as much notice as you can.
Can a provider charge me for a no-show?
Yes. A no-show is treated like a short notice cancellation, and a provider can claim up to the full agreed fee if the terms are in your service agreement, they made reasonable efforts to fill the slot, and the claim follows the Pricing Arrangements cap.
What if I think a cancellation charge is wrong?
Raise it with your provider first, checking it against your service agreement and the current Pricing Arrangements. Providers can't charge for their own worker cancelling, or if terms weren't agreed. If it isn't resolved, you can complain to the NDIS Commission about unfair charging.