How Providers Claim Travel and Transport
NDIS travel claiming rules: the difference between your transport funding and provider travel charges, what's allowed, and what to check on invoices.
Travel is one of the most confusing parts of an NDIS invoice, because two very different things get called "travel". There's the funding that helps you get around, and there are the travel charges a provider can add for a worker coming to you. This guide untangles the two and explains the rules in plain English.
Two different kinds of travel
Your transport funding
Provider travel: worker time
Provider travel: costs like kilometres
What to check on an invoice
Finding providers who are clear about travel
Frequently asked questions
What are the NDIS travel claiming rules?
There are two kinds of travel. Your transport funding, in your Core budget, helps you get around when you can't use public transport. Provider travel is a charge for a worker's time and costs to reach you, allowed under the NDIS Pricing Arrangements when agreed in your service agreement.
Can an NDIS provider charge for travel time?
In some cases, yes. Providers can charge for a worker's travel time to reach you or travel with you, within the limits set by the NDIS Pricing Arrangements. It should be agreed in your service agreement first, and shared if the worker sees other participants on the same trip.
Should I be charged for a worker's full trip?
Not if the worker is supporting more than one participant on that trip. Travel time and costs are generally shared between the participants involved, so you shouldn't be charged for the whole journey as though you were the only person the worker travelled to see.
Where does my own transport funding come from?
Your transport funding sits in the Transport category of your Core budget. It helps you get to activities, appointments or work when your disability means you can't use public transport. It's often a stated amount set aside specifically for transport.