Requesting an Internal Review
How to request an NDIS internal review of a reviewable decision, within the timeframe, and what to include to give your appeal the best chance.
An internal review is the first and simplest way to challenge an NDIS decision you disagree with. You're asking the agency to take a fresh look, with a different person deciding. It's free, you don't need a lawyer, and you can add new information. The main thing is to act within the set timeframe. Here's how to request one and what to include.
What an internal review is
Acting within the timeframe
How to lodge your request
What to include
What happens after you lodge
If the outcome still isn't right
Frequently asked questions
What is an NDIS internal review?
It's a reconsideration of a reviewable decision by a different NDIA delegate — someone not involved in the original decision. They look at the matter afresh, including any new information you provide. It's free, you don't need a lawyer, and it's the first step before you can go to the Tribunal.
How do I request an internal review?
You can request one in writing, by phone, in person at an NDIS or partner office, or with help from a disability advocate. Clearly state that you want an internal review, identify the decision and its date, and include your NDIS number. Keep a copy and note the date you lodged.
Is there a deadline to request an internal review?
Yes, there's a set timeframe after you receive the decision. Because timeframes can change, act promptly and check the current one on official NDIS information or with an advocate. If a deadline is close, lodge your request first and add evidence afterwards. See Appeal timeframes and deadlines.
What should I include in my request?
Identify the decision and its date, explain plainly why you think it's wrong, and add any new evidence — especially up-to-date reports and functional evidence about your daily life. Concrete examples help. You don't need legal wording. Our guide Evidence for an NDIS appeal explains how to build…
What happens after I lodge?
A different delegate reviews the decision and may contact you for more information. You can keep sending evidence while it's underway. The outcome is a new decision — the original may be confirmed, changed or set aside — with reasons. If you're still unhappy, you can apply to the Tribunal.
Do I need to prove the first decision was wrong?
No. You don't have to show the original decision-maker made a mistake. You simply need to show why the decision should be different, usually with clear, up-to-date evidence about your disability and support needs.