Give feedback or complain to the NDIA

Tell the NDIA (the Agency) when something about your plan, a service or a decision isn’t right.

Who fills it in

Any participant, family member, carer or member of the public.

When you’d use it

When your concern is about the NDIA itself — a decision, a delay, or how you were treated — rather than the quality or safety of a provider (which goes to the NDIS Commission).

How to submit it

You can give feedback or make a complaint to the NDIA online, by phone on 1800 800 110, by email, or in person. If you disagree with a decision, you can also ask for an internal review.

What it is

Giving feedback or making a complaint to the NDIA is the way you tell the National Disability Insurance Agency when something about your NDIS experience isn't right. The NDIA is the Agency that runs the NDIS, manages plans and makes decisions about funding and supports.

Feedback can be a complaint, a compliment or a suggestion. It isn't a formal legal step and you don't need to fill in a complicated form to get started. You simply let the Agency know what happened and what you'd like to see change.

What it does

Your feedback helps the NDIA understand where things are going wrong and how it can do better. When you raise a concern, the Agency should acknowledge it, look into what happened and let you know the outcome.

If your concern is about a decision the NDIA has made, feedback is different from a formal review. When you disagree with a decision, such as your plan or funding, you can ask the Agency for an internal review of that decision as a separate step.

Who needs to use it

Anyone dealing with the NDIA can give feedback, including participants, their families, carers, nominees and providers. Use this channel when your concern is about the Agency itself, such as a decision, a delay, a mistake, or the way you were treated by NDIA staff.

If your concern is instead about the quality or safety of a provider or a support worker, that goes to the NDIS Quality and Safeguards Commission on 1800 035 544. An advocate can help you speak up if that feels easier.

When and how to use it

Raise your feedback as soon as you can while the details are fresh, though you can contact the Agency at any time. Being clear about what happened, when it happened, and what you'd like to happen next makes it easier for the NDIA to help.

You can give feedback or complain to the NDIA online, by phone on 1800 800 110, by email, or in person at a partner office. You can ask for an interpreter, and you can choose to stay anonymous if you'd prefer.

About the Give feedback or complain to the NDIA

How do I make a complaint to the NDIA?
Contact the NDIA online through its feedback form, by phone on 1800 800 110, by email, or in person at a partner office. Explain what happened, when, and what outcome you're hoping for. The Agency should acknowledge your complaint, look into it and let you know the result. You can ask for an interpreter or have an advocate help you.
What's the difference between complaining to the NDIA and the NDIS Commission?
Complain to the NDIA when your concern is about the Agency itself, such as a decision, a delay, or how staff treated you. Contact the NDIS Quality and Safeguards Commission on 1800 035 544 when your concern is about the quality or safety of a provider or support worker. They handle different issues, so choose based on who your concern is really about.
What if I disagree with an NDIA decision?
If you disagree with a decision, such as your plan or funding, you can ask the NDIA for an internal review of that decision. This is a separate, more formal step than general feedback. It helps to act promptly and explain clearly why you think the decision is wrong. An advocate can support you through the review process.
Can I give feedback to the NDIA anonymously?
Yes, you can choose to stay anonymous when giving feedback or making a complaint to the NDIA. Keep in mind that if you don't share your contact details, the Agency can't follow up with you directly or tell you the outcome. If you'd like a response, include a way for the NDIA to reach you.
Can someone help me make a complaint?
Yes. Family members, carers, nominees or a friend can help, and you can also ask an independent advocate to speak up on your behalf. Advocates support you to raise concerns and understand your options. You can also ask the NDIA for an interpreter or other communication support so you can share feedback in the way that works best for you.

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Official NDIS sources

Novida is an independent directory, not the NDIA. We explain each form in plain English and link you to the official copy — always download and submit the current version from the official website, as forms are updated from time to time.