Make a Complaint (NDIS Commission)

Raise a concern about the quality or safety of an NDIS support or service.

Who fills it in

Anyone — a participant, family member, worker or member of the public.

When you’d use it

When a provider or worker has done something unsafe, unfair or wrong, and you want it looked into.

How to submit it

You can complain to the NDIS Quality and Safeguards Commission online, or by calling 1800 035 544. You can complain anonymously.

What making a complaint means

Making a complaint is how you raise a concern about the quality or safety of an NDIS support or service. It goes to the NDIS Quality and Safeguards Commission, the independent body that oversees NDIS providers and workers.

A complaint isn't about causing trouble. It's a recognised way to speak up when something isn't right, from poor quality support to concerns about your safety, so that issues can be looked into and put right.

What it does and why it matters

When you make a complaint, the NDIS Commission can look into what happened and work towards a resolution. Complaints also help lift standards across the sector, because they highlight problems the Commission needs to know about.

Importantly, the Commission is separate from and independent of the provider you're complaining about. That means you can raise a concern with a body that isn't connected to the service, which many people find reassuring when they're worried about speaking up.

Who can make a complaint

Anyone can make a complaint. That includes participants, family members, carers, friends, advocates, workers and members of the public. You don't have to be the person directly affected to raise a concern.

You can also complain anonymously if you'd prefer not to give your name. Keep in mind that staying anonymous may limit how the Commission can update you, but your concern can still be recorded and considered.

When and how to complain, and what happens next

Raise a complaint whenever you have a concern about an NDIS support or service. It's often worth trying to resolve it with the provider first if you feel safe to, but you can go straight to the Commission at any time, especially if it involves your safety.

You can phone the NDIS Commission on 1800 035 544 or lodge a complaint through its website. After you make contact, the Commission considers your concern and decides how to respond. For the full process and current details, visit ndiscommission.gov.au.

About the Make a Complaint (NDIS Commission)

How do I make a complaint about an NDIS provider?
Contact the NDIS Quality and Safeguards Commission. You can phone 1800 035 544 or lodge a complaint through its website at ndiscommission.gov.au. The Commission is independent of your provider and can look into concerns about the quality or safety of an NDIS support or service. Anyone can complain, and you can do so anonymously.
Can I complain about my NDIS service anonymously?
Yes. You can make a complaint to the NDIS Commission without giving your name. Keep in mind that staying anonymous may limit how the Commission can follow up or update you, but your concern will still be recorded and can be considered as part of its oversight of providers and workers.
Who can make an NDIS complaint?
Anyone can. Participants, family members, carers, friends, advocates, workers and members of the public are all able to raise a concern about an NDIS support or service. You don't need to be the person directly affected. Complaints go to the independent NDIS Quality and Safeguards Commission, which is separate from the provider.
What is the NDIS complaints phone number?
You can call the NDIS Quality and Safeguards Commission on 1800 035 544 to make a complaint or ask about the process. You can also lodge a complaint online through the Commission's website at ndiscommission.gov.au. The Commission is independent of NDIS providers and handles concerns about the quality and safety of supports.
Is the NDIS Commission separate from my provider?
Yes. The NDIS Quality and Safeguards Commission is an independent body, separate from and not connected to the provider you're complaining about. This means you can raise concerns about the quality or safety of a support or service with an organisation that isn't part of the provider, which many people find reassuring.

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