NDIS Code of Conduct

The rules setting out how NDIS providers and workers must behave: safely, respectfully and honestly.

What it means

The NDIS Code of Conduct is a set of rules that sets out how NDIS providers and workers must behave when supporting people with disability. It applies broadly, covering both registered and unregistered providers and the workers who deliver supports and services.

At its heart, the Code is about treating people with disability safely and respectfully. It requires providers and workers to act with integrity and honesty, to honour people's rights, and to respect their privacy and dignity. It also expects them to provide supports in a safe and competent way, and to take action to prevent and respond to harm, including violence, abuse, neglect and exploitation.

In practice

In everyday terms, the Code means a worker should listen to you, respect your choices, keep your personal information private, and never do anything that puts you at risk. It sets a clear standard of behaviour that you can expect from anyone providing you with NDIS supports.

The Code is overseen by the NDIS Commission. If you believe a provider or worker has breached the Code, you can make a complaint to the Commission. You do not have to prove anything yourself, and you can ask someone you trust to help you raise your concerns. The Commission can look into complaints and take action to keep people safe and hold providers and workers accountable.

A real example

For example, Daniel felt uncomfortable when a support worker shared details about his health with another client. Because respecting privacy is part of the NDIS Code of Conduct, Daniel was able to raise a complaint with the NDIS Commission. The Commission looked into the matter, and Daniel felt reassured that his concerns were taken seriously.

NDIS Code of Conduct — FAQs

Who does the NDIS Code of Conduct apply to?
The Code applies to NDIS providers and workers, whether they are registered or unregistered. This means anyone delivering NDIS supports and services is expected to meet its standards. It covers a wide range of people, from organisations and their staff through to individual workers providing support directly to participants.
What does the Code of Conduct actually require?
The Code requires providers and workers to act safely, respectfully and with integrity. They must honour people's rights, privacy and dignity, provide supports competently, and act to prevent harm such as violence, abuse, neglect and exploitation. In short, it sets a clear standard for how people with disability should be treated.
What can I do if a worker breaches the Code?
You can make a complaint to the NDIS Commission, which oversees the Code. You do not need to prove anything yourself, and you can ask a family member, friend or advocate to help you. The Commission can look into your concerns and take action to keep you and others safe.
Does the Code apply to unregistered providers?
Yes. One important feature of the Code is that it applies to both registered and unregistered providers and their workers. So even if you use a provider who is not registered with the NDIS Commission, they are still expected to meet the same standards of behaviour when supporting you.
Who oversees the NDIS Code of Conduct?
The NDIS Commission oversees the Code of Conduct. It is responsible for promoting the standards the Code sets, receiving complaints, and taking action when the Code is breached. This helps make sure providers and workers are held accountable and that people with disability are treated safely and respectfully.

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