NDIS Quality and Safeguards Commission

The independent body that regulates NDIS providers and handles complaints about quality and safety.

What it means

The NDIS Quality and Safeguards Commission, often called the NDIS Commission, is an independent national body that regulates providers and workers who deliver NDIS supports. Its job is to help make sure the supports and services you receive are safe and good quality, and that your rights are respected.

It is important to know that the NDIS Commission is separate from the National Disability Insurance Agency (NDIA). The NDIA manages the scheme, decides on access and approves plans and funding. The Commission focuses on the quality and safety of the supports themselves and on the conduct of providers and workers.

In practice

The Commission registers and audits providers against the NDIS Practice Standards, which set out the quality and safety expectations providers must meet. It also handles complaints about the quality and safety of supports. If you are unhappy with a service or feel unsafe, you can contact the Commission on 1800 035 544 to make a complaint, and you can do this yourself or with the help of someone you trust.

The Commission also oversees worker screening, which checks whether workers are cleared to provide certain supports, and it regulates behaviour support and the use of restrictive practices to help protect people's rights. Through these roles, the Commission works to lift the overall standard of NDIS supports and to hold providers and workers to account when something goes wrong.

A real example

For example, Marcus felt that a support worker from his provider was treating him disrespectfully and not turning up as arranged. After raising it with the provider without success, he phoned the NDIS Commission on 1800 035 544 to make a complaint. The Commission looked into the matter and worked with the provider to address how his supports were being delivered.

NDIS Quality and Safeguards Commission — FAQs

What does the NDIS Commission do?
The NDIS Commission regulates NDIS providers and workers to help keep supports safe and good quality. It registers and audits providers, handles complaints about the quality and safety of supports, oversees worker screening, and regulates behaviour support and restrictive practices. Its overall aim is to protect the rights of people who use NDIS supports and to improve their quality.
How is the Commission different from the NDIA?
The NDIS Commission and the NDIA are separate bodies. The NDIA runs the scheme, deciding on access and approving plans and funding. The Commission focuses on the quality and safety of supports, regulating providers and workers and handling complaints about services. If your concern is about a provider or worker, the Commission is generally the body to contact.
How do I make a complaint to the Commission?
You can contact the NDIS Commission on 1800 035 544 to make a complaint about the quality or safety of your supports. You can complain yourself or ask someone you trust, such as a family member or advocate, to help. It often helps to first raise the issue with your provider, but you can go to the Commission at any time.
What is worker screening?
Worker screening is a check the NDIS Commission oversees to help decide whether a person is cleared to work in certain NDIS support roles. It is designed to reduce the risk of harm by identifying people who may pose a risk to participants. This is part of the Commission's broader work to keep NDIS supports safe.
What are restrictive practices?
Restrictive practices are actions that limit a person's rights or freedom of movement, and they are meant to be used only in specific, regulated ways. The NDIS Commission oversees behaviour support and the use of restrictive practices to help protect people's rights. This oversight aims to reduce and, where possible, eliminate the use of these practices over time.

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Official NDIS sources

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