Registration groups

The categories of supports a registered provider is approved to deliver.

What it means

Registration groups are the categories of supports that a registered NDIS provider is approved to deliver. Supports under the NDIS are organised into groups, and a provider does not simply register in general. They register for the specific groups that match the supports they actually offer.

When a provider registers with the NDIS Quality and Safeguards Commission, they choose the registration groups that fit their services. For example, a provider offering personal care and a provider offering therapy would register in different groups. This keeps the register clear about who is approved to deliver what.

In practice

The registration groups a provider holds shape their obligations. The audit they go through, and the requirements they must meet, relate to the groups they register for. Higher-risk or more complex groups generally come with more thorough assessment than lower-risk ones.

For participants, registration groups help you understand what a registered provider is approved to deliver. If you are using a registered provider, you can expect them to be registered for the supports you receive from them. If you are unsure, you can ask the provider which registration groups they hold, or check with your plan manager or support coordinator. It is worth knowing that unregistered providers can still deliver some supports depending on how your plan is managed, so registration groups mainly apply to providers who choose to register with the Commission.

A real example

For example, Elena runs a small business offering personal care and community access support. When she registers with the NDIS Commission, she signs up for the registration groups that cover those services, rather than groups for supports she does not provide. Her audit and ongoing requirements are based on the groups she registered for.

Registration groups — FAQs

What are registration groups?
Registration groups are the categories of supports a registered NDIS provider is approved to deliver. When a provider registers with the NDIS Commission, they register for the specific groups that match the services they offer. A provider that delivers several types of support may hold several registration groups covering each one.
Why do registration groups matter?
They define what a registered provider is approved to deliver and shape the provider's obligations. The audit a provider goes through and the requirements they must meet relate to the groups they register for. For participants, registration groups make it clear whether a provider is approved to deliver the particular supports you receive from them.
How do I know which groups a provider holds?
You can ask the provider directly which registration groups they hold, or check with your plan manager or support coordinator. A registered provider should be registered for the supports they deliver to you. If a support you need falls outside their registration groups, they may not be approved to deliver it as a registered provider.
Does a provider register for every support in one go?
No. A provider registers for the specific registration groups that match the supports they actually offer, not for all supports automatically. A provider offering only therapy would register for different groups than one offering personal care. Providers can hold multiple groups if they deliver several types of support.
Do unregistered providers have registration groups?
No. Registration groups apply to providers who register with the NDIS Commission. Unregistered providers can still deliver some supports depending on how your plan is managed, but they do not hold registration groups. If having a registered provider matters to you, check that they are registered for the supports you need.

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