Question 1

Do I need a paid plan to receive referrals?

Accepted Answer

Coordinator referrals come as part of being listed and receiving leads on your plan. Once your profile is live, coordinators can refer participants to you at no per-referral charge.

Question 2

Can I decline a referral without offending the coordinator?

Accepted Answer

Yes. Declining is a normal part of the process — a participant may not be the right fit, or you may not have capacity. The coordinator is simply notified so they can refer elsewhere, and there is no penalty for declining.

Question 3

Can coordinators see my availability?

Accepted Answer

Coordinators refer against your live profile and the availability you publish, so keeping both current means you receive referrals that match what you can actually take on.

Question 4

How do I get more referrals?

Accepted Answer

Keep your profile and availability accurate, respond to referrals quickly, and place participants well. Coordinators tend to keep sending to providers who are responsive and reliable.

Question 5

Is participant consent handled before a referral reaches me?

Accepted Answer

Yes. Participant consent is captured before a referral is shared with you, so the introductions you receive are appropriate and expected.

Question 6

What information comes with a referral?

Accepted Answer

Each referral includes the participant’s needs, how their plan is managed, and a short note from the coordinator explaining why they referred the participant to you — enough to make a quick, informed decision.