Coordinator referrals
Novida lets NDIS support coordinators refer participants directly to providers. These are warm, pre-qualified, no-charge referrals — the coordinator has already assessed the fit — and they arrive in the provider dashboard alongside participant leads, ready to accept and place.
The strongest participant introductions often come from support coordinators who already understand a participant’s goals, funding and support needs. Novida turns that knowledge into a structured channel: coordinators refer participants directly to providers who genuinely fit, rather than leaving families to search and enquire cold.
These referrals are warm and pre-qualified — the coordinator has already assessed need, funding and fit before sending — and they cost you nothing per referral. Each one arrives with the context you need to make a quick, confident decision: the participant’s needs, how their plan is managed, and a short note from the coordinator explaining why they thought of you.
The workflow is simple and transparent. You accept, decline or mark a participant placed, and the referring coordinator is kept in the loop automatically at every step. Handle referrals well and coordinators keep coming back — building a steady, high-quality pipeline that sits alongside the participant leads you already receive.
What’s included
- Warm referrals direct from support coordinators
- No per-referral charge — included with your plan
- Referral detail: participant needs, plan management and a coordinator note
- Accept / decline / mark-placed workflow
- Automatic status updates back to the referring coordinator
- Referrals arrive alongside your participant leads in one dashboard
- Coordinators refer against your live profile and availability
- Participant consent captured before a referral is shared
Why it helps
Warm, pre-qualified introductions
A coordinator has already matched the participant to your service, so referrals convert far better than cold leads.
No per-referral charge
Coordinator referrals arrive at no extra cost on your plan — there is never a fee per referral.
Context that helps you decide
Each referral carries the participant’s needs, plan management and a coordinator note, so you can respond quickly and confidently.
Close the loop
Accept, decline or mark a participant placed, and the coordinator is automatically notified at each step.
A pipeline that compounds
Convert referrals well and coordinators keep sending — a steady, high-quality channel beyond cold leads.
Frequently asked questions
Do I need a paid plan to receive referrals?
Coordinator referrals come as part of being listed and receiving leads on your plan. Once your profile is live, coordinators can refer participants to you at no per-referral charge.
Can I decline a referral without offending the coordinator?
Yes. Declining is a normal part of the process — a participant may not be the right fit, or you may not have capacity. The coordinator is simply notified so they can refer elsewhere, and there is no penalty for declining.
Can coordinators see my availability?
Coordinators refer against your live profile and the availability you publish, so keeping both current means you receive referrals that match what you can actually take on.
How do I get more referrals?
Keep your profile and availability accurate, respond to referrals quickly, and place participants well. Coordinators tend to keep sending to providers who are responsive and reliable.
Is participant consent handled before a referral reaches me?
Yes. Participant consent is captured before a referral is shared with you, so the introductions you receive are appropriate and expected.
What information comes with a referral?
Each referral includes the participant’s needs, how their plan is managed, and a short note from the coordinator explaining why they referred the participant to you — enough to make a quick, informed decision.